Black Box FX160A, User Manual

Page 1: ...l support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mail order Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com CUSTOMER SUPPORT INFORMATION JULY 1999 FX160A Phone Line Manager 16 x 4 Phone Line Manager 16x4 ...

Page 2: ...ico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante 7 El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación Todo otro servicio deberá ser referido a personal de servicio calific...

Page 3: ...E MANAGER 16 X 4 4 TRADEMARKS Windows and Microsoft are trademarks of Microsoft Inc RCA is a trademark of General Electric Co All applied for and registered trademarks are the property of their respective owners ...

Page 4: ...g Calls 19 5 2 4 Incoming Call Alert Tone to the Paging System 19 5 2 5 Incoming Calls to an Auto Attendant System 19 5 2 6 Defining the Standard Incoming Line 20 5 2 7 The Operator Extension 20 5 2 8 The Standard Incoming List Which Extension is the Operator 20 5 2 9 Entering the Standard Incoming List 21 5 2 10 Private Incoming Lines 21 5 2 11 Entering the Private Incoming List s 22 5 2 12 Setti...

Page 5: ...4 Voice Mail Unit Interface 43 13 5 Simplified Voice Mail Interface 43 13 6 MSG Button on a Key Phone 43 14 Call Barring Toll Restriction 44 14 1 About Call Barring 44 14 2 Call Barring Toll Restriction Details 44 14 3 Filling the Call Barring Allow and Disallow Tables 45 14 4 Sample Disallow Table 45 14 5 Sample Allow Table 46 14 6 Assigning Extensions to Tables 46 14 7 Password to Override Call ...

Page 6: ...oftware 56 18 5 Report DISA Digits to the CAT Application 56 19 System Timing Parameters 57 19 1 About System Timing Parameters 57 19 2 Changing System Timing Parameters 57 19 3 Delay After Each RS 232C Character 57 19 4 Delay After Each RS 232C Line 57 19 5 Switchhook Flash Timing 58 19 6 Reminder Feature Timing 58 19 7 Outside Line Guard Time 59 19 8 Pulse Dialing Timing 59 19 9 Tone DTMF Dialin...

Page 7: ...PHONE LINE MANAGER 16 X 4 8 1 Specifications Connectors 20 RJ 11 4 incoming ports 16 extension ports Power 120 VAC 60 Hz Size 2 5 H x 13 5 W x 9 5 D 6 4 x 34 3 x 24 1 cm Weight 3 2 lb 1 5 kg ...

Page 8: ... features are built into the system and you can pick and choose the ones that suit your home or office As a first step browse through this manual to get acquainted with the various features available When your new unit arrives all of the features are already programmed with default settings In some cases these settings will be fine just as they are With others you will want to change the settings ...

Page 9: ...Choosing the Programming Mode Automatic or Password With the default settings the System Manager is required to enter a 6 digit password from their extension to place the Phone Line Manager 16 x 4 in the Programming Mode The password is entered by dialing the code 761 followed by a 6 digit password The default value of password is 123456 In this mode the System Manager can enter any programming co...

Page 10: ...ogramming another feature You probably will want to program a number of features in one sitting However please be aware that you will be automatically bumped from the programming mode if you hang up for more than two seconds 3 4 Factory Default Settings Password Entry for Programming Mode Required System Mode Password 123456 Programming Extension 15 Basic Features RS232C Mode System Mode Call Foll...

Page 11: ...rward and Polarity Reversal Detection Disabled Metering Pulse Detection Disabled Rollover of Unattached Calls to Operator Caller ID Detection Disabled All Timing Parameters Default Values Extension Features for all extensions Phone Type All ordinary phones no key or door phones Automatically access outside line Disabled Call Transfer Hold Allow Call Hold Retrieval Allow Call Break in Disallow Roll...

Page 12: ...m Manager to enter a password to access the programming mode you may change the password if for security reasons you do not want unauthorized people changing system settings The default value of the password is 123456 To change the value 1 At the System Manager s extension lift the handset and enter 761 followed by the current 6 digit password Default 123456 Pause for confirmation tone 2 Enter 762...

Page 13: ...ws breaking in or interrupting another extension s phone call Emergency Alarm Allows an extension to generate an emergency alarm signal to other extensions Paging Groups Allows a key phone or a door phone at the extension to be part of a paging group Caller ID Display Allows an AVT 16 series key phone to display the incoming Caller ID information Automatic Outside Line Seize Allows an extension to...

Page 14: ...e mark indicates the default value of each setting 1 In the programming mode enter 75 2 Enter the 2 digit extension number 00 to 15 3 Enter the code for the phone type and features 0 ordinary phone with no special features 1 ordinary phone enable call hold retrieval 2 key phone 3 key phone enable call hold retrieval 4 ordinary phone rollover extension 5 ordinary phone rollover extension enable cal...

Page 15: ...achine privilege and Caller ID Enabling Automatic Outside Exclusive Answering Display of Caller ID Line Connection Machine Privilege Privilege 0 No No Yes 1 Yes No Yes 2 No Yes Yes 3 Yes Yes Yes 4 No No No 5 Yes No No 6 No Yes No 7 Yes Yes No 7 Enter the new two digit number you want for the extension or hang up or re enter the existing extension number Pause for confirmation tone Hang up or conti...

Page 16: ...n be used as a door phone When a person at the door phone goes offhook or presses the button on the Door Phone an alert ring is heard on the first four available extensions in the Standard Incoming List This is similar to an incoming call where the first four available extensions in the Standard Incoming List are rung Any of the ringing phones may go offhook within the next 12 seconds to make a co...

Page 17: ... a manager and his secretary If the manager has his calls forwarded to the secretary s extension the secretary but no one else is able to make an intercom call to the manager s extension or transfer an outside call to the manager Any other extension attempting such a call would have the call forwarded to the secretary s extension 4 5 Require Star Key Before User Programming All of the user program...

Page 18: ...e programmed to listen for an incoming fax tone and route the call directly to the extension where the fax machine is located This type of operation is called Auto Attendant or DISA Direct Inward Station Access The alternative to DISA is that the Phone Line Manager 16 x 4 will sense an incoming call and cause one or more extensions to ring In this case a connection to the outside line will not be ...

Page 19: ... 4 into the Night mode or the Day mode An incoming call to an extension on a Private Incoming Line that goes unanswered will ring the Operator s extension if the Operator is not busy A call left on hold too long will ring at the extension which placed it on hold If that extension does not answer or is busy the call will ring at the Operator s extension if it is not busy A call parked at an extensi...

Page 20: ... table Extension Numbers in the Extension Numbers in the Standard Incoming List Standard Incoming List Day Mode Night Mode Enter 730 790 1st Operator 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th 13th 14th 15th 16th 5 2 10 PRIVATE INCOMING LINES You may want to configure one or more of the outside lines to operate as a Private Incoming Line This would allow an incoming call to ring at an extensio...

Page 21: ...ot including the extension that is currently ringing This process will repeat until the incoming caller hangs up and the ringer signal is no longer present One typical configuration would be to put the Operator as the second extension in a Private Incoming List If the Operator does not answer the call will start ringing at an available Rollover Extension Another typical configuration would be to p...

Page 22: ... press 3 to answer the call This is useful in businesses where employees are not seated at desks with phones or where there is no dedicated receptionist operator Outside lines must have the Auto Attendant or DISA mode disabled for this feature to work Also your paging system must be plugged into paging system jack of the unit To enable a ringback tone over the paging system 1 In the programming mo...

Page 23: ...e Section 12 1 for a complete discussion of the dialing mode 4 Do you want to be able to send a switchhook to the CO line Some Central Office features such as Call Waiting are enabled by sending a Switchhook or Flash to the Central Office Some Central Office switches will reset the CO line and give a new dial tone in response to a Flash signal If a new dial tone is given the caller could bypass th...

Page 24: ...ine 9 will then directly dial the operator If 9 is the number for outside line access then 0 will dial the operator 6 3 Programming Outside Lines Each outside line must be programmed separately The programming procedure is simple if you take it step by step First decide on the codes you want to enter for each line Write the code for each of your choices in the table provided on the next page Then ...

Page 25: ...n daytime 3 Standard Incoming Line always 6 Enter the two digit fax extension 00 to 15 used for automatic fax detection If automatic fax detection is not used on this line hang up 7 Pause for confirmation tone Hang up or continue programming To Keep a Record of the Programming of the Outside Lines Enter the Following Enter 739 Enter Line Step 3 Code Step 4 Code Step 5 Code Fax Extn Pause 739 1 Pau...

Page 26: ...coming call will continue to ring and will not be answered until after the caller on the first line has made their DISA selection After the Phone Line Manager 16 x 4 answers the incoming call and the optional voice announcement module is playing the recorded message the incoming caller can dial 0 To call the Operator 1xx To ring extension 1xx where xx is the extension number 00 to 99 assigned usin...

Page 27: ...ime that the system waits for the incoming caller to make a choice can be set at 25 seconds or 75 seconds if the Voice Announcement module is enabled or it can be set at 6 seconds or 12 seconds if the voice announcement module is not enabled To set the DISA Input Time at 75 seconds or 12 seconds 1 In the programming mode lift the handset enter 7812 Pause for confirmation tone To set the DISA Input...

Page 28: ...on s according to that definition If the outside line is configured as a Private Incoming Line the Operator setting will cause these calls to ring at the first available extension in the private incoming call list for that outside line To ring the Operator if there is No DISA entry 1 In the programming mode lift the handset enter 7856 Pause for confirmation tone To ring the fax extension if there ...

Page 29: ... the outside line bypassing the system Sales Group All extensions assigned to the sales staff might have access to all of the lines This provides them with maximum access to lines on which to make sales calls Tech Group If this group needs to make fewer calls they might be linked with only one or two outside lines keeping the rest free for sales calls Executive Optionally the executive may want a ...

Page 30: ...ne s the extension can use Any number of extensions can be assigned to a given group This command must be repeated separately for each extension You could assign an extension to an Outgoing Call Group containing no outside lines which would prohibit the extension from placing any outgoing calls 1 In the programming mode enter 738 2 Enter the two digit extension number 00 to 15 3 Enter the number o...

Page 31: ...Clear Forwarding Polarity Reversal signal is detected if enabled If the incoming caller entered a 7 followed by the 6 digit password the operation is exactly the same as for a 6 except there will be no prompts for DTMF digits This can facilitate FAX and data transfers via DOSA since it would be impossible to enter a DTMF digit during data transmission The 6 is still preferred for voice conversatio...

Page 32: ...tension in a Hunt Group does not want to receive calls for a period of time for example out of the office or on vacation then that extension should enter the Do Not Disturb mode 10 1 To Enable the Use of the Four Different Hunt Groups Hunt Groups must be enabled so that the Hunt Group codes will be recognized by the unit To Enable Hunt Groups 1 In the programming mode enter 7854 Pause for the conf...

Page 33: ...or or another extension that you wish to answer the calls The following table gives an example of how to use this command First dial 795 then dial 01 03 04 11 Hunt Group 2 Extension 1 3 4 11 then dial 05 06 06 06 Hunt Group 3 Extension 5 6 then dial 12 13 14 14 Hunt Group 4 Extension 12 13 14 then dial 00 00 00 00 Hunt Group 5 Extension 0 then pause for the confirmation tone Keep a record of your ...

Page 34: ...he feature functions The Phone Line Manager 16 x 4 can be programmed to refrain from automatically switching into the Day Mode on days defined as weekends Friday Saturday and or Sunday There may be times you want to temporarily disable automatic switching into the Day Mode on other days due to holidays and long weekends You can enter the manual switching commands 56 and 57 from the Day Mode Operat...

Page 35: ...irmation tone Hang up or continue programming If Automatic Day Night Switching is enabled the Phone Line Manager 16 x 4 will automatically determine upon power up or Switching time changes whether it should be in the Day or Night mode For proper operation it is necessary that the time specified for switching into the Day mode must be earlier in the day than the time specified for switching into th...

Page 36: ...aling the Phone Line Manager 16 x 4 can receive dial pulses from an ordinary phone and will receive each entire digit and then output digit pulses onto the outside line If the phone is sending DTMF digits the Phone Line Manager 16 x 4 will receive the DTMF digits and send dial pulses to the outside line Note that the DTMF tones sent from the phone will be passed through to the outside line even th...

Page 37: ...ne Hang up or continue with programming To Disable Polarity Reversal Detection 1 In programming mode enter 7845 Pause for confirmation tone Hang up or continue with programming When Polarity Reversal detection is enabled the Phone Line Manager 16 x 4 software will only store the details of an outgoing call into Call History memory if the first polarity reversal is received indicating that the conn...

Page 38: ...Pause for confirmation tone Hang up or continue with programming 12 5 Caller ID If your Phone Line Manager 16 x 4 is equipped with the optional Caller ID feature this parameter should be enabled to allow the Phone Line Manager 16 x 4 to capture the Caller ID data sent by the Central Office switch between the first and second ring of an incoming call This information will be output on the RS 232C p...

Page 39: ...memory See Section 4 2 AVT 16 key phones which are not given this privilege will still be able to display the Caller ID information for any call which is transferred to the key phone while the call is in progress After the key phone is no longer connected to the outside line the Caller ID information is lost from that phone Be aware that this parameter setting is sent to the key phone only when th...

Page 40: ...extension connected to an ordinary phone which is busy if Rollover on Intercom Calls is set An intercom call was attempted to an extension connected to a busy key phone or to any phone which does not answer within five rings if Rollover on Intercom Calls is set An outside line has been blind transferred to an extension which does not answer or parked at an extension which does not answer provided ...

Page 41: ...e calls which are not answered by the desired extension If this parameter is set the Phone Line Manager 16 x 4 will also cause unanswered Intercom calls to be directed to the Rollover Extensions This will occur if an Intercom call is made to 1 an extension which is in the Do Not Disturb mode 2 an extension connected to an ordinary phone which is busy 3 an extension which does not answer after 20 s...

Page 42: ... Phone Line Manager 16 x 4 to easily interface with simpler voice mail and message storage devices These devices typically accept only a single digit to direct the caller into one of the limited number of internal mailboxes If Voice Mail Unit Interface is enabled and Simplified Voice Mail Interface is also enabled the Phone Line Manager 16 x 4 will send only a single digit to the Rollover Extensio...

Page 43: ...bles and three Allow Tables 14 2 Call Barring Toll Restriction Details As an extension dials each digit the Phone Line Manager 16 x 4 scans the complete sequence of digits dialed to check if the extension is barred from dialing the sequence If the extension is restricted from dialing the number the outside line is immediately released and the person at the extension will hear the fast error tone A...

Page 44: ... slots of all tables by following the instructions in Section 15 1 To fill a Call Barring Allow or Disallow Table 1 In the programming mode enter the code for the desired table 720 Allow Table 1 721 Allow Table 2 722 Allow Table 3 723 Disallow Table 1 724 Disallow Table 2 725 Disallow Table 3 2 Enter the number 0 through 9 of the slot you want to program 3 Enter the phone number or prefix you are ...

Page 45: ...be left unassigned 1 In the programming mode enter 726 Enter the two digit extension number 00 through 15 2 Assign the Allow Table s to this extension Enter the one digit code from the table Code Table Assigned 0 None 1 Table 1 2 Table 2 3 Tables 1 and 2 4 Table 3 5 Tables 1 and 3 6 Tables 2 and 3 7 All three tables 3 Assign the Disallow Table s to this extension Enter the one digit code from the ...

Page 46: ...ly contain a very restrictive set of dialing sequences perhaps allowing only local and emergency calls To force all extensions to use restrictive call barring at night 1 In the programming mode enter 7830 Pause for the confirmation tone To allow all extensions to use their normal call barring at night 1 In the programming mode enter 7831 Pause for the confirmation tone Once this parameter causes a...

Page 47: ...ress the MEM button followed by the two digit speed dial number Record your speed dial number assignments on the following page You may want to provide everyone in the office with a copy of this chart To enter a speed dial number 1 In the programming mode lift the handset and enter 71 2 Enter a two digit Speed Dial number 06 to 50 3 Enter the phone number up to 20 digits that you are assigning to ...

Page 48: ...e Line Manager 16 x 4 can be programmed to detect that a dial tone is present from the Central Office before a speed dial or redial operation will start sending the digits to the Central Office When this command is disabled default condition the Phone Line Manager 16 x 4 will wait the amount of time set in the Speed Dialing Delay Time parameter before dialing the digits see Section 19 14 Dial Tone...

Page 49: ...ift the handset and enter 729 2 Enter two digits each for the following settings Date 01 to 31 Month 01 to 12 Year 00 to 99 Hour 00 to 23 Minute 00 to 59 3 Enter a digit for the day of week 1 Sunday 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday 4 Pause for confirmation tone Hang up or continue with programming 16 2 Key Phone Clock Display Format The key phone is capable of displayi...

Page 50: ... Phone Line Manager 16 x 4 will send all records followed by the confirmation tone Hang up or continue with programming This procedure will tie up the programming extension until all data has been sent No dial tone will be available on the System Manager s phone A confirmation tone will be heard when the output is complete 17 4 Output the Call History of a Single Extension You can also choose to o...

Page 51: ...re are two commands which can be sent by the computer to the Phone Line Manager 16 x 4 each command consisting of two ASCII characters The characters then d cause the Phone Line Manager 16 x 4 to output the complete contents of Call History memory The characters then E cause the Phone Line Manager 16 x 4 to output the complete contents of Call History memory after which the Call History memory is ...

Page 52: ... the Terminal icon 2 Pull down the Settings menu and select Communications Verify that the communication settings are as follows Change settings to match if necessary Baud Rate 9600 Data Bits 8 Parity None Stop Bits 1 Flow Control None Connector Either COM1 or COM2 whichever corresponds to the RS 232 port being used 3 Pull down the Transfer menu Select Receive Text file Create a new text file name...

Page 53: ...ata base and generate useful reports see Section 12 5 Computer Aided Telephony CAT Interface On Phone Line Manager 16 x 4 units equipped with the optional Computer Aided Telephony CAT software the system can operate in a computer environment where it can be controlled by an application running on the computer see Section 18 4 18 1 RS 232C Port Choosing the Operating Mode The RS 232C port on the Ph...

Page 54: ... the physical extension number 00 to 15 see Section 4 2 Manually output the Call History Buffer contents to the RS 232C port See Section 17 3 Clear the contents of the Call History buffer see Section 17 5 Reset the entire system to default values see Section 3 7 Set the date time and the day of the week see Section 16 1 18 3 Phone Line Manager 16 x 4 Configuration Program Remote Operation It is po...

Page 55: ...an be configured to send a message to the CAT application as each digit is entered by an incoming caller to an outside line configured to operate in the DISA mode In this mode the Phone Line Manager 16 x 4 will not try to interpret the digits entered It will not cause the call to ring at any extension The CAT application would typically process the digits entered and send a command to the Phone Li...

Page 56: ...meters which you do not intend to change 1 In the programming mode enter 727 19 3 Delay After Each RS 232C Character This determines the amount of delay inserted after a character is sent across the RS 232C port to the printer or PC This setting is important only if you directly connect a computer or dedicated printer to the RS 232C port 2 Enter the two digit code for the character delay 00 0 mill...

Page 57: ...phones 4 Enter the switchhook time code 0 300 milliseconds 1 200 milliseconds 2 112 milliseconds 3 104 milliseconds 4 96 milliseconds 5 88 milliseconds 6 80 milliseconds 7 72 milliseconds 8 64 milliseconds 9 56 milliseconds 19 6 Reminder Feature Timing When a call is put on hold this setting determines the amount of time to wait to ring the person that placed the call on hold or to ring the Operat...

Page 58: ...econds 4 3 75 seconds 5 4 5 seconds 6 5 25 seconds 7 6 seconds 8 6 75 seconds 9 7 5 seconds 19 8 Pulse Dialing Timing These settings relate to pulse mode dialing only Break time is the time for generating a single pulse it is the amount of time the line goes on hook to send a dial pulse Make time is the off hook time between dial pulses 7 Enter the pulse dialing break time code 0 48 milliseconds 1...

Page 59: ... DTMF Dialing Timing These settings relate to tone DTMF mode dialing for speed dialing and redialing operations The duration parameter specifies the length of each DTMF tone The pause time specifies the time between each digit 9 Enter the tone DTMF dialing digit duration code 0 56 milliseconds 1 64 milliseconds 2 72 milliseconds 3 80 milliseconds 4 88 milliseconds 5 96 milliseconds 6 104 milliseco...

Page 60: ...ing to Outside Line This sets the time duration for making a switchhook on the outside line This would be needed to activate features such as Call Waiting The ability to send a switchhook to an outside line must be enabled for each outside line See Section 6 3 11 Enter the outside line switchhook time code 0 96 milliseconds 1 192 milliseconds 2 288 milliseconds 3 384 milliseconds 4 480 millisecond...

Page 61: ... This parameter sets the amount of time an extension will ring in certain situations before the call is transferred to the Operator or a Rollover Extension An extension specified by an incoming caller in the DISA mode will ring for this amount of time before being transferred to the Operator or a Rollover Extension If an extension places a call on hold for too long and then does not answer after t...

Page 62: ...8 50 seconds 19 13 On Hook Time This defines how long the switchhook button must be pressed for the system to interpret the signal as a hang up instead of a switchhook 14 Enter the on hook time code 0 192 milliseconds 1 288 milliseconds 2 384 milliseconds 3 480 milliseconds 4 576 milliseconds 5 672 milliseconds 6 768 milliseconds 7 864 milliseconds 8 960 milliseconds 9 1056 milliseconds ...

Page 63: ...5 seconds 1 1 5 seconds 2 2 25 seconds 3 3 seconds 4 3 75 seconds 5 4 5 seconds 6 5 25 seconds 7 6 seconds 8 6 75 seconds 9 7 5 seconds 19 15 Multiple Ringing Time For incoming calls to outside lines operating in the Standard Incoming Calls mode this is number of rings that the first available extension will ring before the Phone Line Manager 16 x 4 starts to ring up to three additional extensions...

Page 64: ... become available before the Phone Line Manager 16 x 4 attempts to ring the Operator or a Rollover Extension 17 Enter the Parked Calls Timing code This parameter sets the time for outside calls parked to an extension 0 25 seconds 1 50 seconds 2 175 seconds 3 300 seconds 4 425 seconds 5 550 seconds 6 675 seconds 7 800 seconds 8 925 seconds 9 5 seconds 18 Pause for the confirmation tone Hang up or c...

Page 65: ...1000 Park Drive Lawrence PA 15055 1018 724 746 5500 Fax 724 746 0746 Copyright 1999 Black Box Corporation All rights reserved ...