USER GUIDE
13
SYSTEM OPERATION
TROUBLESHOOTING
TECHNICAL SUPPORT
•
Make sure that the power adapter is securely connected to the power connector of the unit.
•
Check the output voltage of the power supply and make sure that the voltage value is around 12VDC.
• Replace the power supply.
•
Reboot the unit. If the error persists then there is a malfunction or wrong input connections at the K/M ports.
•
Verify both Keyboard and Mouse connections are USB 1.0 or 1.1.
•
Only USB Keyboard or Mouse can be connected in the designated K/M ports.
•
Make sure that the correct peripheral device is connected to the correct port of the Secure KVM.
•
Check to see that the K/M USB cable is connected to the K/M port on the back of the unit.
•
Check to see that the CAC USB cable is connected to the CAC port on the back of the unit.
•
Check if all the video cables are connected properly.
•
Connect the computer directly to the monitor to verify that your monitor and computer are functioning properly.
• Restart the computers.
•
Check if the keyboard is properly connected to the unit.
•
Check if the USB cables connecting the unit and the computers are properly connected.
•
Try connecting the USB on the computer to a different port.
•
Make sure that the keyboard works when directly connected to the computer.
•
Replace the keyboard.
•
Check if the mouse is properly connected to the unit.
•
Try connecting the USB on the computer to a different port.
• Make sure that the mouse works when directly connected to the computer.
• Replace the mouse.
•
Check if all the audio cables are connected properly.
•
Connect the speakers directly to the computer to verify that the speakers and the computer audio are
functioning properly.
•
Check the audio settings of the computer and verify that the audio output is through the speakers.
•
Check if the USB cables connecting the unit and the computers are properly connected.
•
Make sure the CAC port is enabled by holding down the desired channels button until it lights up.
For product inquiries, warranty questions, or technical questions, please contact info@blackbox.com.
FREE technical support 24 hours a day, 7 days a week: Call 877-877-2269 or fax 724-746-0746.
Note:
The NUM, CAPS, and SCROLL Lock LED indicators on the keyboard are not supposed to light up if connected to the
Secure KVM Switch.
Front Panel Control
To switch to an input port, simply push the desired input button on the front-panel of the Secure KVM Switch. If an input
port is selected, the LED of that port will turn on. An open session is terminated upon switching to a different computer.
No Power
Flashing LEDs in the Front Panel with clicking sound
Flashing USB LED
No Video
Keyboard is not working
Mouse is not working
No Audio
No CAC (COMMON ACCESS CARD, SMART CARD READER)
