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2 X 2 SCSI MATRIX SWITCH
7. Troubleshooting
7.1 Calling Black Box
If you determine that your 2 x 2 SCSI Matrix Switch is malfunctioning,
do not
attempt to alter or repair the unit
. It contains no user-serviceable parts. Contact Black
Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
7.2 Shipping and Packaging
If you need to transport or ship your 2 x 2 SCSI Matrix Switch:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the switch for repair, make sure you include everything that
came in the original package. Before you ship, contact Black Box to get a
Return Authorization (RA) number.
