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Troubleshooting
⚠
WARNING
•
Follow all safety precautions whenever diagnosing or servicing the tool.
•
Disconnect power supply before service.
Use the table below to troubleshoot problems before contacting customer service. If the problem
continues after troubleshooting, call
1-888-651-3431
for assistance.
Failure
Possible Cause
Corrective Action
Motor
overheats
1. Incorrect power cords
2. Winch is being over-worked
1. Use only supplied power cords
2. Allow winch to cool down periodically
Motor does
not turn on
1.
Switch assembly not connected
properly.
2.
Loose battery cable connections
3.
Vehicle battery needs charging
4.
Solenoid malfunctioning
5.
Defective switch assembly
6.
Defective motor
7.
Water has entered motor
8. Internal damage or wear
1.
Insert switch assembly all the way into
connector.
2.
Tighten nuts on all cable connections
3.
Fully charge battery
4.
Tap solenoid to loosen
contacts. Apply 12 volts to
coil terminals directly. A
clicking indicates proper
activation
5.
Replace switch assembly
6.
Check for voltage at armature port
with switch pressed. If voltage is
present, replace motor
7.
Allow to drain and dry. Run in
short bursts without load until
completely dry
8. Have technician service winch
Motor runs
but rope
drum does
not turn
The clutch is not engaged
Move the clutch handle to the engaged
position
. If problem persists, contact a
qualified technician to check and repair unit
.
Motor runs
slowly or
without
normal
power
1. Insufficient current or voltage
2. Loose or corroded battery
cable connections
3.
Incorr
ect
power cords
1.
Battery weak, recharge
Run winch with vehicle motor running
2.
Clean, tighten, or replace
3.
Use only supplied power cords
Motor
runs in
one
direction
only
1. Defective or stalled solenoid
2. Defective switch assembly.
1. Tap solenoid
to loosen
contacts. Or
repair / replace the solenoid
2. Replace switch assembly
Rev. 032521 DiscountRamps.com 1-888-651-3431 Page 14
