Installation and User’s Guide
Frequently asked questions — Messages
188
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Have you set the filter order correctly?
The order that the
filters appear in your list reflects the order that they will be
applied to new messages. You should check to see if one of
your filters is preventing desired messages from being
redirected to the handheld.
What should I do if a message is returned?
A returned message will have an ‘x’ beside it in the
Messages
screen.
•
Open the message and scroll to the top. The Message
Status field indicates why the message was returned.
Follow the instructions given there. See the Desktop
Redirector online help for more information and a list of
possible error messages.
I am not being notified when new messages arrive, even
though I have set the handheld to notify me.
•
Ensure that the volume setting of the notification options is set
to either Low, Medium, High, or Escalating, rather than Off.
With the volume set to Off, the beeper will not sound when
new messages arrive.
•
Ensure that the Level 1 Only setting in your notification options
is set to No. When this field is set to Yes, you will only be
notified of level 1 messages, rather than all messages. See
page 175 for more information on the notification options.
•
In the
Notify
screen, set the Repeat Notification field to Low,
Medium, High, or LED only so that you are reminded of
unread messages on your handheld.
Are there any pre-defined responses that can be used when
replying to messages from the handheld?
You can compose a message that contains a list of responses from
which another handheld user can choose when replying to your
message.
