Installation and User’s Guide
Frequently asked questions — Messages
186
The backlighting on my display screen keeps disappearing.
•
The LCD backlighting will turn off after 20 seconds if you have
not pressed a key or the trackwheel.
Messages
Why did I have two messages on my handheld before I turned
on the radio?
•
These messages are pre-loaded to help you learn about the
handheld when you first receive it.
Why are my messages not being sent out?
You can tell that messages have not been sent because they have a
clock icon beside them.
•
Check that the handheld’s radio has been turned on (select
the
TURN WIRELESS ON
icon), and check that you are
within range of network coverage (check the coverage
indicator in the
Home
screen). See page 49 for more
information.
•
Check the
Network Settings
screen to ensure that your
handheld has been activated on the network. If the Status
field in this screen is Pending, call 1-877-BLK-BERRY to
have your handheld activated.
•
You can try resending your message. As long as there is a
clock icon beside the message when you resend it, another
attempt is made to transmit the original message. A copy is
not sent. See page 124 for more information on how to
resend messages.
Why am I not receiving all my messages?
There are several reasons why email may not be redirected to your
handheld.
