9
Release Notes
SDR 96768
In some circumstances, if users have 10,000 to 30,000 messages in the email application on their computers, messages might
take an unexpected amount of time to synchronize with their BlackBerry devices.
Workaround
In the email application on their computers, users can move their messages to a folder that is not configured to synchronize
with the BlackBerry device. Alternatively, you can turn off wireless synchronization.
BlackBerry Policy Service
SDR 176628
If you apply an IT policy to user accounts that contain a custom IT policy rule for a third-party application and you have
configured settings in the Service Exclusivity policy group to False, the settings from the Service Exclusivity policy group are not
applied to users’ BlackBerry devices.
SDR 171638
In certain circumstances, the BlackBerry Policy Service sends the Update Service Data command to a BlackBerry device after it
sends the Switch Service command to the BlackBerry device. As a result, the BlackBerry device might receive incorrect SRP
information.
SDR 168466
If the BlackBerry Professional Software tries to write information to the AppLog while is it processing an exception, the
BlackBerry Professional Software might stop responding.
SDR 144625
If you use the Erase data and disable handheld task to distribute a BlackBerry device to a new user, the BlackBerry device retains
a PIN link to the original user. If you activate the BlackBerry device for a new user, the original user is deactivated in the
BlackBerry Professional Software, even though the original user might be assigned a different BlackBerry device.
SDR 139130
In certain circumstances, if you restart the BlackBerry Policy Service or resend service books to BlackBerry devices, certain user
accounts might not be able to send or receive data because they receive duplicate or idle IT policies that contain old data.
Workaround
Resend the appropriate IT policies or service books to the affected users.
SDR 137620
If you perform an interactive software load and copy software to the PackageCache folder, the BlackBerry Policy Server might
stop responding when it tries to poll for missing applications.
SDR 134056
The method for re-key processing groups multiple users together instead of distributing the re-key events evenly. This might
result in increased activity on the BlackBerry Policy Service and database access issues.
BlackBerry profiles database
SDR 135009
If you complete a sourceless move of user accounts to the BlackBerry Professional Software, or if you remove the BlackBerry
profiles database and let the BlackBerry Professional Software re-create the BlackBerry profiles database, after a restart, user
accounts might not be fully functional.
SDR 125969
If you re-create the BlackBerry profiles database, the RedirectFromSelectedFolders field is not created.
SDR 120645
If you complete a sourceless move of user accounts to the BlackBerry Professional Software, or if you remove the BlackBerry
profiles database and let the BlackBerry Professional Software re-create the BlackBerry profiles database, after a restart, the
DeviceCapabilities field is not repopulated.
BlackBerry state databases
SDR 154909
Pending messages might be deleted from the BlackBerry state database when you restart the BlackBerry Professional Software.
SDR 146187
If the BlackBerry Professional Software cannot read the state database for a user, it might attempt to process the message and
until it stops responding.
BlackBerry Synchronization Service
SDR 149986
The BlackBerry Synchronization Service does not verify that the m_LastThreadActivity is not null. If the m_LastThreadActivity
is null, the BlackBerry Synchronization Service might stop responding.
Logging
SDR 180186
If a user's address book is on a different server than the user's messaging account, the BlackBerry Messaging Agent might not
write information about the user to the BlackBerry Messaging Agent log file successfully.
SDR 168466
If the BlackBerry Enterprise Server tries to write information to the AppLog while is it processing an exception, the BlackBerry
Professional Software might stop responding.
SDR 158250,
SDR 44322
You cannot turn on extended logging for the BlackBerry Attachment Service using the BlackBerry Configuration Panel.
SDR 155797
If a backlog of entries from the previous day is written to the BlackBerry Messaging Agent log when a new day begins, the
BlackBerry Professional Software might not be able to write new information to the BlackBerry Messaging Agent log file, and
the BlackBerry Professional Software might stop responding.
BlackBerry Messaging Agent
