Prepare an existing BlackBerry device for distribution to a new user
To prepare an existing BlackBerry® device for distribution to a new user, delete the previous user’s application data from
the BlackBerry device and add or remove applications. To remove all applications and data from the BlackBerry device, return
the BlackBerry device to its factory default state.
1.
Choose a method to delete the previous user’s application data from the BlackBerry device and make the BlackBerry
device unavailable to that user before assigning the BlackBerry device to a new user.
Task
Steps
Delete the previous user’s application data over a physical
connection to the computer that hosts the BlackBerry®
Professional Software.
a.
Connect the BlackBerry device to the server that hosts the
BlackBerry Professional Software.
b.
In the BlackBerry Manager, click the Local Ports tab.
c.
In the Connection list, click a connection.
d.
Click Wipe Handheld File System.
e.
Click Yes.
f.
If prompted, type the BlackBerry device password to
complete the task.
g.
Assign the BlackBerry device to a user.
Return the BlackBerry device to the factory default state.
a.
Connect the BlackBerry device to the server that hosts the
BlackBerry Professional Software.
b.
In the BlackBerry Manager, click the Local Ports tab.
c.
In the Connection list, click a connection.
d.
Click Nuke Handheld.
e.
Click Yes.
f.
Click Load Device (Interactive).
g.
Click a software configuration.
h.
Click OK.
i.
Complete the application loader wizard.
2.
Replace the applications on the BlackBerry device.
a.
Connect the BlackBerry device to the server that hosts the BlackBerry Professional Software.
b.
In the BlackBerry Manager, click the Local Ports tab.
c.
In the Connection list, click a connection.
d.
Click Load Device (Interactive).
e.
Click a software configuration.
f.
Click OK.
Administration Guide
Protecting lost or stolen BlackBerry devices
13
