Blackberry Professional Software, Getting Started Manual

Page 1: ...Getting Started Guide BlackBerry Professional Software Version 4 1 Service Pack 4 ...

Page 2: ...SWDT305427 305427 0912091433 001 ...

Page 3: ...indows account 18 Configure Microsoft Exchange 2000 or 2003 permissions for the Microsoft Windows account 19 Start the MAPI subsystem 19 Identify and address Microsoft Exchange known issues for wireless calendar synchronization 19 4 Configuring a Microsoft Exchange 2007 messaging environment 21 Create a Microsoft Exchange 2007 account and mailbox 21 Configure Microsoft Windows permissions for the ...

Page 4: ... and the BlackBerry Professional Software setup application closed 33 Failed to write License Key to the Database 33 Previous version detected but no database available 33 The setup application prompts for access to the installation media for Microsoft NET Framework version 1 1 34 The setup application did not prompt you to change or confirm the MAPI profile 34 Could not open ID file 35 Service fa...

Page 5: ...n addition to their main responsibilities You can install the BlackBerry Professional Software on your messaging server or on a separate server Installing the BlackBerry Professional Software and adding your first user account usually takes less than two hours If the number of BlackBerry device users in your organization increases or if you find that users need access to more data or to a broader ...

Page 6: ...guration Database is a relational database that contains configuration information that the components of the BlackBerry Professional Software use The BlackBerry Configuration Database stores the following information information about the connection from the BlackBerry Professional Software to the wireless network user list Getting Started Guide Architecture BlackBerry Professional Software in a ...

Page 7: ...ssaging server to provide services for messaging calendar management address lookup attachment viewing and wireless generation of encryption keys The BlackBerry Messaging AgentalsoactsasagatewayfortheBlackBerrySynchronizationServicetoaccess organizer data on the messaging server In a Microsoft Exchange messaging environment the BlackBerry Messaging Agent also synchronizes configuration data betwee...

Page 8: ...e BlackBerry Router which sends data directly to the BlackBerry device Users can install the BlackBerry Device Manager separately or with the BlackBerry Desktop Manager as part of the full BlackBerry Desktop Software installation The BlackBerry Device Manager is an optional component but the BlackBerry Router requires it to support connections to the BlackBerry Router that bypass the BlackBerry In...

Page 9: ...nfiguration Database is a relational database that contains configuration information that the components of the BlackBerry Professional Software use The BlackBerry Configuration Database stores the following information details about the connection from the BlackBerry Professional Software to the wireless network user list Getting Started Guide Architecture BlackBerry Professional Software in an ...

Page 10: ...updates BlackBerry Messaging Agent The BlackBerry Messaging Agent connects to the messaging server to provide services for messaging calendar management address lookups attachment viewing and generation of wireless encryption keys The BlackBerry Messaging AgentalsoactsasagatewayfortheBlackBerrySynchronizationServicetoaccess organizer data on the messaging server The BlackBerry Messaging Agent sync...

Page 11: ...ver The messaging server stores email accounts user computer with the BlackBerry Device Manager TheusercomputerwiththeBlackBerryDeviceManagerenablesuserstoconnect their BlackBerry devices to their computers using a serial connection or USB connection The BlackBerry Professional Software uses this connection to send data to and receive data from BlackBerry devices Data traffic from BlackBerry devic...

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Page 13: ... tool displays the results of the analysis on the screen The tool also writes the results in the log files in the following location drive Program Files Research In Motion BlackBerry Enterprise Server Logs Installer The file name begins with DetectionLog_ System requirements BlackBerry Professional Software in a Microsoft Exchange messaging environment Item Requirement hardware To support the Blac...

Page 14: ...ing environment install one of the following administration tools on the host server for the BlackBerry Professional Software Microsoft Exchange 5 5 Administrator Microsoft Exchange 2000 System Manager Microsoft Exchange 2003 System Manager In a Microsoft Exchange 2007 messaging environment install one of the following administration tools on the host server for the BlackBerry Professional Softwar...

Page 15: ...rosoft NET Framework You require Microsoft NET Framework version 1 1 SP1 If this is not present it is installedaspartoftheinstallationprocess IfMicrosoft NETFrameworkversion 2 0 is already installed to support Microsoft Exchange 2007 you must reinstall it after you install the BlackBerry Professional Software virtual environment optional You can use VMware ESX Server version 2 5 2 to isolate the B...

Page 16: ...ver at a minimum you require the following hardware Intel Pentium IV processor 1 5 GHz or more 1 GB or more of available RAM To support the BlackBerry Professional Software installed on the messaging server withMicrosoftSQLServer2005Expressinstalledbythesetupapplication on the same server at a minimum you require the following hardware for the BlackBerry Professional Software Intel Pentium IV proc...

Page 17: ...following conditions in the notes ini file read write permissions SERVERKEYFILENAME value set to server id name only without full path information data access components Install one of the following data access components on the host servers for the BlackBerry Professional Software and the BlackBerry Configuration Database Microsoft Data Access Component MDAC version 2 8 with Security Patch MS04 0...

Page 18: ...ronment settings Configure your organization s firewall or proxy server to meet the following conditions firewall settings permit the host server for the BlackBerry Professional Software to initiate a two way TCP IP connection to an external server on port 3101 firewall can resolve Internet addresses using the DNS proxy server is transparent if you are using a proxying firewall System requirements...

Page 19: ...e application Identify and address Microsoft Exchange known issues for wireless calendar synchronization Create a Microsoft Windows account and mailbox You create and configure a Microsoft Windows account and mailbox in the Microsoft Active Directory service to run the BlackBerry Professional Software The components of the BlackBerry Professional Software also use this account to authenticatetothe...

Page 20: ...low log on locally if not assigned by default Log on as a service 4 On the taskbar click Start Programs Administrative Tools Computer Management 5 Expand System Tools 6 Expand Local Users and Groups 7 Click Groups 8 In the right pane right click Administrators Click Properties 9 Click Add 10 Add the Microsoft Windows account to the Administrators group Configuring Microsoft Exchange permissions fo...

Page 21: ...dow in the Role drop down list click Exchange View Only Administrator 7 Complete the instructions on the screen 8 In First Administrative Group expand Servers 9 Right click the name of the messaging server Click Properties 10 Click the Microsoft Windows account 11 On the Security tab configure the following permissions Send As Receive As Administer Information Store Start the MAPI subsystem To sta...

Page 22: ... that are required for your organization s messaging environment 3 Download and install the hotfixes on the server that hosts the BlackBerry Professional Software Getting Started Guide Identify and address Microsoft Exchange known issues for wireless calendar synchronization 20 ...

Page 23: ...and configure BlackBerry Professional Software update the registry on the host server Create a Microsoft Exchange 2007 account and mailbox You create and configure a Microsoft Exchange account and mailbox to run the BlackBerry Professional Software The components of the BlackBerry Professional Software also use this account to authenticate to the Microsoft Exchange messaging server 1 Log in to the...

Page 24: ...agingservername add adpermission user BESAdmin accessrights ExtendedRight extendedrights Send As Receive As ms Exch Store Admin EnableBlackBerrydeviceuserstosendmessagesinaMicrosoftExchange 2007 environment 1 On the Microsoft Exchange server on the taskbar click Start Administrative Tools Active Directory Users and Computers 2 On the View menu click Advanced Features 3 Right click the domain root ...

Page 25: ...e 1 In the administration server directory create an IBM Lotus Domino group with the following properties Name BlackBerryAdmins Group type Access Control List only Description users who can add remove and change the settings for BlackBerry device users Members LocalDomainServers any users who might administer the BlackBerry Professional Software 2 On the server that hosts the BlackBerry Profession...

Page 26: ...onal Software in the following format Domain computername authentication method set to Microsoft Windows trusted authentication roles that are required to change the BlackBerry Configuration Database Configure the local system account for database authentication 1 On the server that hosts the BlackBerry Professional Software on the taskbar click Start Run Type regedit 2 In HKEY_USERS DEFAULT Softw...

Page 27: ...se server The type of permission depends on the setup type that you choose and on whether you create the BlackBerry Configuration Database on the same computer as the BlackBerry Professional Software or on another database server Assign Microsoft SQL Server permissions CompletethistaskonlyifyoudonotplantoinstallMicrosoft SQLServer 2005ExpressduringtheBlackBerry Professional Software installation p...

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Page 29: ...ional Software installation media client access license key or CAL key Server Routing Protocol identifier or SRP identifier SRP authentication key SRP address installation credentials from your environment name of the host server for the BlackBerry Professional Software name of the host server for the messaging server if the messaging server application is installed on a separate server name of th...

Page 30: ...letes click Continue 11 When you are prompted to restart the server click Yes Configure the BlackBerry Professional Software in a Microsoft Exchange messaging environment 1 Log in to the server that hosts the BlackBerry Professional Software using the besadmin account and wait for the setup application to restart 2 On the Database screen select whether to install the BlackBerry Configuration Datab...

Page 31: ...ice BlackBerry Attachment Service BlackBerry Synchronization Service BlackBerry Alert 14 Click Finish After you finish If a MAPI error displays when you start the BlackBerry Manager perform the following actions On the server that hosts the BlackBerry Professional Software on the taskbar click Start Edit MAPI Profile Verify the Microsoft Exchange server name and the Microsoft Exchange administrato...

Page 32: ...hosts the BlackBerry Professional Software The restart can take several minutes 1 LogintotheserverthathoststheBlackBerryProfessionalSoftwareusinganadministrationaccountwiththeappropriate database permissions 2 Click Start Administrative Tools Services 3 Right click Lotus Domino Server Click Properties 4 Set the Startup type to Manual 5 In the Service status section click Stop 6 In the BlackBerry P...

Page 33: ... for the database 4 Specify the database name 5 Specify the port on which the BlackBerry Professional Software connects to the database or accept the default port port 1433 6 Select one of the following authentication types If you are installing a local database set the authentication method to Windows trusted If the BlackBerry Professional Software will connect to a remote database select the aut...

Page 34: ...ion Service BlackBerry Alert 13 Click Finish 14 On the server that hosts the BlackBerry Professional Software on the taskbar click Start Lotus Domino Server 15 Click Start Domino as a Windows service Getting Started Guide Configure the BlackBerry Professional Software in an IBM Lotus Domino messaging environment 32 ...

Page 35: ...llation process 1 Close the setup application 2 Log out from the computer 3 Log in to the computer 4 Restart the setup application Previous version detected but no database available This message might appear when you start the setup application The setup application then closes Possible solution The registry keys that identify the BlackBerry Configuration Database must exist in the Registry Edito...

Page 36: ...Professional Software installation media double click the Tools folder 2 Double click the netfx msi file 3 Complete the instructions on the screen The setup application did not prompt you to change or confirm the MAPI profile Possible solution You can create and change the MAPI profile manually 1 In the BlackBerry Professional Software installation media double click the Tools folder 2 Double clic...

Page 37: ... 3 Click Properties 4 Click Start If a Messaging Application Programming Interface MAPI profile was created using a profile wizard this messagemightappearforoneofthefollowingreasons The profile wizard might return more than one mailbox for the Microsoft Windows account that runs the BlackBerry Professional Software The Microsoft Exchange Server might not host the mailbox for the administration acc...

Page 38: ...t see the BlackBerry Professional Software Getting Started Guide The Microsoft Windows account that is used to run the BlackBerry Professional Software was migrated to a new server and its location was not updated through directory replication 1 On the server that hosts the BlackBerry Professional Software on the taskbar click Start Run 2 Type cd Program Files Research In Motion BlackBerry Enterpr...

Page 39: ...fied 1 Grant all required permissions to the Microsoft Windows account that is used to run the BlackBerry Professional Software For more information see the BlackBerry Professional Software Getting Started Guide 2 When you are prompted for the MAPI profile name type the MAPIProfile name that is in the registry at HKEY_CURRENT_USER Software Research In Motion BlackBerry Enterprise Server Management...

Page 40: ... 2007 Server For more information see the BlackBerry Professional Software Getting Started Guide BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process When you migrate or upgrade to the BlackBerry Professional Software from BlackBerry Enterprise Server Small Business Edition or BlackBerry Enterprise Server Express the BlackBerry Router and BlackBerry Di...

Page 41: ... BlackBerry Messaging Agent does not create log files Possible solution For more information about possible causes and solutions for these issues visit www blackberry com support to read article KB04646 Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software Possible cause In a Microsoft Exchange 2007 environment Microsoft Outlook Web Access requires Micro...

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Page 43: ...change any settings that are shown in the following table IT policy rule Default IT policy Basic password security IT policy Medium password security IT policy Medium password security disallow application download IT policy Advanced securityITpolicy Advanced security disallow application downloads IT policy Device Only Items Password Required False True True True True True User Can Disable Passwo...

Page 44: ...ty Application Download False False False True False True Force Lock When Holstered False False True True True True Content Protection Strength Strong Strong Disable USB Mass Storage False False False False True True External File System Encryption level 0 Encrypt to user password excluding multimedia directories Bluetooth policy group Disable Serial Port Profile False False False False True True ...

Page 45: ...rofessional Software When you create a user account you can assign an IT policy to control settings for the account You can select one of the preconfigured IT policies or create your own and select it For more information about the IT policy rule settings see the Policy Reference Guide 1 On the server that hosts the BlackBerry Professional Software on the taskbar click Start BlackBerry Manager 2 I...

Page 46: ...9 Click Done Getting Started Guide Add a user account 44 ...

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Page 49: ... to corporate applications This product includes software developed by the Apache Software Foundation www apache org and or licensed pursuant to Apache License Version 2 0 www apache org licenses For more information see the NOTICE txt file included with the software Unless required by applicable law or agreed to in writing software distributed under the License is distributed on an AS IS BASIS WI...