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Getting started

Help on your phone

Help at rogers.com

Your first bill

Wireless charges

Long distance & roaming

Data 101

Messaging

BlackBerry

iPhone

Android

Phones

Assistance

02

06

07

08

09

10

11

12

14

18

24

28

30

Guide

Up

Starting

rogers.com/urstartup

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Formerly Wireless Services User Guide

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How-To videos and support 

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Summary of Contents for Rogers

Page 1: ...g BlackBerry iPhone Android Phones Assistance 02 06 07 08 09 10 11 12 14 18 24 28 30 Guide Up Starting rogers com urstartup Need help fast Check the top tips on the back cover Formerly Wireless Servic...

Page 2: ...e the default greeting how to Checking your voicemail uses airtime minutes just as calls do Accessing your voicemail from outside your local calling area will also result in long distance charges and...

Page 3: ...ontact information stored in your address book as well as other important data but not your SIM card If you are not satisfied with your device you can return it within 15 days of activation as long as...

Page 4: ...sers Simply visit the Apple App Store BlackBerry App World the Android Market or the Windows Phone 7 Marketplace and search Rogers My Account to download the app free of charge On your wireless device...

Page 5: ...signal or the call is not answered TOLL FREE NUMBERS Airtime charges apply roaming charges apply while roaming COLLECT CALLS Collect calls cannot be received on your wireless phone However you can mak...

Page 6: ...and data roaming charges vary according to country region Note When using Call Forwarding long distance and airtime charges apply when the number you forward calls to is outside the geographical loca...

Page 7: ...essaging a breeze Text Messaging Also known as SMS short message service text messages can be sent to other text messaging capable wireless phones anywhere in Canada or around the world Received texts...

Page 8: ...ions Your company s IT depart ment controls all aspects of the BES server and you will need to contact them to have your BlackBerry set up on the BES server BIS BlackBerry Internet Service BIS comes w...

Page 9: ...an BlackBerry cont d When the Wi Fi calling feature is enabled the UMA indicator will be displayed on the top right corner of your BlackBerry Home screen How do you know if you re making receiving a c...

Page 10: ...one is connected to your PC or Mac open iTunes select your iPhone and then choose the Info tab 2 In the Contacts section click the box beside Sync contacts with and choose a program from the drop down...

Page 11: ...utton how to All iPhone devices are preset to turn off wireless data roaming when outside Canada To turn on data while roaming simply tap Settings on the Home screen General and Network Then slide the...

Page 12: ...w to 1 Hold down the Sleep Wake button until the red slide to power off slider appears Slide the slider to turn your iPhone off 2 Wait at least 10 seconds and then press and hold the Sleep Wake button...

Page 13: ...urer to manufacturer Copy to SD card 1 Tap on Contacts 2 Tap Menu 3 Tap More 4 Tap Import Export 5 Tap Import to SD Card 6 Insert SD card to new device 7 Import contacts from the card Note not all dev...

Page 14: ...cations for your Android device 1 Click on the Market icon on your main menu screen to launch the program 2 Scroll through categories such as Lifestyle Productivity and Social Click on a listing to vi...

Page 15: ...der Settings for your email account or contact your service provider 3 If MobileMail is not loaded text MAIL to 4743 to download the application to your phone for free Send 1 Once signed in select Opt...

Page 16: ...hic co ordinates associated with the caller s approximate location A caller s location will be automatically determined using special technology enabled in the Rogers network and in certain handsets a...

Page 17: ...tre tab for videos relating to wireless home phone internet and cable TV Smartphone users can check usage update their MY5 list pay bills and more by downloading the My Account app It s free and avail...

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