Ring tones, sounds and alerts troubleshooting
My device is ringing or vibrating more times than expected
For calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you set in your sound
profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibrates or rings until the caller or the
wireless network ends the connection.
My device is not ringing or vibrating when I receive a call or message
Try performing the following actions:
• On the Home screen, click the
Sounds
icon. Verify that your sound profile is not set to either All Alerts Off or Silent.
• If you have assigned a ring tone or alert to a specific contact, on the Home screen, click the
Sounds
icon. Click
Set Contact Alerts
.
Click the contact alert. Click
Phone
or
Messages
. Verify that the
Volume
field is not set to
Silent
and the
Vibration
field is not set
to
Off
.
Related topics
User Guide
Ring tones, sounds, and alerts
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