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phone number where you can be reached during business hours. When send-
ing product into Horizon, please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you have any issue
with a LiPo battery, please contact the appropriate Horizon Product
Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have
been met, your Product will be serviced or replaced free of charge. Service or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will be completed and
payment will be required without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost. By submitting the item
for service you are agreeing to payment of the service without notification.
Service estimates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any item to Horizon for ser-
vice, you are agreeing to Horizon’s Terms and Conditions found on our website
http://www.horizonhobby.com/content/service-center_render-service-center.
