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Warranty and Service Contact Information
Warranty Requirements
For Warranty consideration, you must include your original sales
receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be serviced or
replaced free of charge. Service or replacement decisions are at
the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service will
be completed and payment will be required without notifica-
tion or estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for
service you are agreeing to payment of the service without
notification. Service estimates are available upon request. You
must include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier’s checks, as well as
Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to
Horizon’s Terms and Conditions found on our website http://
www.horizonhobby.com/content/service-center_render-service-
center.
ATTENTION: Horizon service is limited to Product compli-
ant in the country of use and ownership. If received, a
non-compliant Product will not be serviced. Further, the
sender will be responsible for arranging return ship-
ment of the un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense. Horizon will
hold non-compliant Product for a period of 60 days from
notification, after which it will be discarded.
10/15
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
4105 Fieldstone Rd Champaign,
Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
productsupport@horizonhobby.com
877-504-0233
Sales
websales@horizonhobby.com
800-338-4639
EU
Horizon Technischer Service
service@horizonhobby.eu
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH
+49 (0) 4121 2655 100
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