Problem
Low flow from pump
1.
Ensure pipe work is not blocked, leaking or is laid so that it gets crushed
or kinked.
2.
Keep the height that water is to be pumped from the water surface (called
Head) to a minimum. The higher the head the lower the flow rate and the
more wear on the pump.
3.
Use the largest diameter, smoothest bore pond hose over the shortest
distance and keep hose fittings to a minimum. This removes frictional loss
of flow and so increases pump flow rate.
4.
Follow routine cleaning procedure.
5.
Follow impeller cleaning.
6.
Electronic models will stop, pause and clean their impeller automatically if
blocked. This is not a fault. If the pump has not cleared the blockage after
the cleaning cycle has completed the pump will turn itself off to standby
mode. Turning the pump off and on at the switch will restart the cleaning
cycle. If this does not work - follow points 4 and 5.
No flow from pump
1.
Check power supply is on.
2.
Check fuse and wiring (SEE ELECTRICAL INSTALLATION).
3.
Follow low flow procedure as above.
If none of the above works contact Interpet (Blagdon) Consumer Advice
Department (See Faults - Problems procedure opposite).
8. TROUBLESHOOTING
FAULTS - PROBLEMS PROCEDURE
Before returning your Hydratech Torrent pump to your dealer or contacting
our Consumer Advice Department, please carry out the following steps. This
will solve most problems quickly and easily.
1.
Ensure electrical procedures have been followed fully. Check fuses and any
cable connectors/switch boxes.
NOTE:
If the pump has overheated the thermal overload will temporarily
switch off the pump.
2. (a)
Follow routine maintenance and check pump
(b)
Follow troubleshooting
guide.
(c)
Follow annual maintenance guide.
3.
Return pump to the point of purchase for inspection and advice (you will
need proof of purchase).
Consumer Advice contact details
Interpet (Blagdon) Consumer Advice Department
Vincent Lane, Dorking, Surrey RH4 3YX
Telephone:
0845 226 7437
(Monday to Friday 10am to 4pm except Bank Holidays - Times may vary)
Fax:
01306 876712
E-mail:
customercare@interpet.co.uk
This product is guaranteed against defects in material and workmanship for 3 years
from the date of purchase, under normal usage. The guarantee DOES NOT APPLY in
case of improper use, negligence, lack of maintenance or accidental damage to either
the pump or to the impeller or impeller shaft. If the pump fails due to a manufacturing
fault within this period it will be either repaired or replaced free of charge. Liability is
limited to replacement of the faulty product only; no other costs will be reimbursed.
This guarantee is not transferable and does not affect your statutory rights. This
guarantee does not confer any rights other than those expressly set out above.
Excludes impeller, which may require replacing annually. If any parts need replacing,
spares are available from your retailer.
GUARANTEE
IMPORTANT
Torrent Instruc 3000_4000_AW 23/3/06 10:08 am Page 11
