IMPORTANT
FAULTS - PROBLEMS PROCEDURE
Before returning your Koi Air pump to your dealer or contacting our Consumer Advice
department, please carry out the following steps. This will solve most problems quickly
and easily.
1. Ensure electrical procedures have been followed fully. Check fuses and any cable
connectors/switch boxes.
NOTE:
If the pump has overheated the automatic thermal overload protection
circuit will temporarily switch off the air pump. The pump will restart when the
motor has cooled (see troubleshooting).
2. (a) Follow routine maintenance and check pump. (b) Follow troubleshooting guide.
(c) Follow annual maintenance guide.
3. Return pump to the point of purchase for inspection and advice (you will need
proof of purchase).
Consumer Advice contact details
Interpet (Blagdon) Consumer Advice Department
Vincent Lane, Dorking, Surrey RH4 3YX
Telephone:
01306 743747
(Monday to Friday 10am to 4pm except Bank Holidays - Times may vary)
Fax:
01306 876712
E-mail:
customercare@interpet.co.uk
GUARANTEE
This Guarantee is offered as an extra benefit and does not affect your statutory rights as
a consumer in any way. This product is guaranteed against defects in material and
workmanship for 1 year from the date of purchase, under normal usage. The guarantee
does not apply in cases of improper use, negligence, lack of maintenance or
accidental damage either to the pump or the replaceable parts. If the pump fails due to
a manufacturing fault within this period it will be either repaired or replaced free of
charge. Liability is limited to replacement of the faulty product only; no other costs
will be reimbursed. This guarantee is not transferable and does not affect your statutory
rights. This guarantee does not confer any rights other than those expressly set out
above. Excludes air intake foams, flapper valves, diaphragms and air outlet foams.
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