FAULTS - PROBLEMS PROCEDURE
Before returning your Midipond Filter to your dealer or contacting our Consumer Advice Department,
please carry out the following steps. This will solve most problems quickly and easily.
1.
Ensure electrical procedures have been followed fully. Check fuses and any cable connectors/switch
boxes.
2. (a)
Follow routine maintenance procedure fully.
(b)
Check location and connecting your pump
details including flow rates.
(c)
Ensure that your pond volume and pump flow rate meet the
maximum pond size recommended for the filter model on the filter performance and specification
chart.
(d)
Follow troubleshooting guide.
3.
If there is a mechanical breakdown of the filter or UVC, return to the point of purchase for
inspection and advice (You will need proof of purchase).
CLEARWATER GUARANTEE
The Clearwater guarantee will be honoured for 1 year after proof of purchase. Clearwater is guaranteed
to a depth of 1m, so that fish are clearly visible.
Clearwater is guaranteed provided:
• You follow all instructions as above.
• Your filter is within the performance guidelines stated.
• You consult the Consumer Advice Line and follow any advice to correct the situation.
See details below.
Refunds can only be authorised by Interpet Blagdon.
CONSUMER ADVICE CONTACT DETAILS
Interpet (Blagdon) Consumer Advice Department
Vincent Lane, Dorking, Surrey RH4 3YX
Telephone:
0845 226 7437
(Monday to Friday 10am to 4pm except Bank Holidays - Times may vary)
Fax:
01306 876712
E-mail:
customercare@interpet.co.uk
www.blagdonthepondmasters.co.uk
This product is guaranteed against defects in material and workmanship for 2 years from the date of
purchase, under normal usage. The guarantee DOES NOT APPLY in case of improper use, negligence,
lack of maintenance or accidental damage to either the filter or UVC. If the filter or UVC fails due to a
manufacturing fault within this period it will be either repaired or replaced free of charge. Liability is
limited to replacement of the faulty product only; no other costs will be reimbursed.
This guarantee is not transferable and does not affect your statutory rights. This guarantee does not
confer any rights other than those expressly set out above. This guarantee does not cover the filter
foams, screen, or UVC bulb, which will need replacing when worn or every 6 months. If any parts are
needed, spares are available from your retailer.
IMPORTANT
GUARANTEE
TROUBLESHOOTING
Green water
•
Settlement test the water to ensure that there is no sediment suspended in the water. It there is
follow the brown cloudy water trouble shooting guide.
•
At dusk check that the UVC light is illuminated by holding a piece of paper up to the UVC outlet
and looking for the reflected pale blue UVC light. Turning the lamp on and off may aid visual
identification. (Ensure the UVC lamp is not more than 6 months old).
•
The UVC may be working effectively but the foams are too clean and are unable to remove the fine
coagulated waste. Treat the pond with Interpet Clear Pond and do not clean the foams until the foam
chamber starts to overflow into the carbon wool chamber.
•
The flow rate of the pump exceeds the maximum flow rate that the UVC is able to handle. Check the
filter specification chart and reduce the pump flow rate if needed. It is possible to purchase a optional
flow control valve that may be fitted inline between the pump and the filter to control the flow rate.
•
The filter is too small for the pond, check the filter selection chart.
•
The UVC quartz sleeve is dirty or coated in lime scale. Gently remove the quartz sleeve and clean in
Blagdon pond pump cleaner.
•
Follow all cloudy water trouble shooting points.
UVC light not illuminated
•
Check all fuses / RCD and electrical connections follow electrical installation (pages 7-8).
Poor flow into the filter or out of the filter
•
Inspect and clean your pond pump, check that it is in good working order.
•
Check foams and filter pads ,clean as per routine maintenance if blocked.
•
Always use the minimum length of inlet or outlet hose needed as this will reduce back pressure due
to friction.
•
Ensure that the inlet hose connecter has been cut correctly to size, if not this will restrict the flow
from the pump into the filter see diagram page 5.
•
Ensure that the correct number of outlets are being used (see page 3).
•
Ensure that the inlet hose is not kinked or crushed.
•
Ensure that the outlet hoses are under 1m in length and that there is a drop of 15cm over this distance,
ensure that they are not kinked crushed or have a sharp bend as this will stop the filter draining correctly.
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