Blaupunkt Q SERIES, Installation And Operation Manual

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1. Introduction and Registration

This manual will help you install, operate and maintain your Q-Series Alarm System and its accessory devic-

es. You can download the Secure4Home App at Google Play or the Apple Store – it’s free.

IMPORTANT:

Please first read the

 Quick Start Guide.

 It contains important information on how to get started with the Q-Series.

1.1 Troubleshooting Problems during or after Registration

If you get an error message or a problem occurs during or after registration, the following information may be 
relevant: 

Server Connection Error: 

The Control Panel is not connected to the server. The Control Panel could be either 

powered down or might have an internet connection problem. Please first check its AC power and network 
status.

• In case of the control panel being mistaken as malware or a virus, please check your firewall settings.  

  Make sure that the port TCP 5222 is open and included in your firewall exception list.

• Check your router MAC address filter setting and make sure the MAC address of your control panel is  

  authorized on your router.

• If you are using a dial-up internet connection, please make sure your router supports an ADSL PPPOE    
  function.

Registration Time Expired: 

The Control Panel did not complete registration within 15 minutes after 

connecting to the server. Please power the Control Panel down and then power it up again.

Invalid MAC Address: 

Each MAC Address can only be registered once. Otherwise an error message will be dis-

played. If you are the owner of the panel and are certain that the panel has never been registered before, please 
contact Blaupunkt..

NOTICE:

The Home Connect Server performs best using a Firefox Browser. Use of an LTE router or a powerline adapter may cause problems.

1.2 Confirmation of Registration

The server will send a confirmation email to your registered email account after you have entered all relevant 
information and have chosen your service package (see Chapter 4.11.). Proceed to log in to the server using the 
user name and password you just registered. Registration is now complete. If you did not receive a confirmation 
email, please check and, if necessary, edit your email address later in your user account settings.