VISION
D R I V E R S H A N D B O O K
8
Backed By Blue Bird
Blue Bird provides all the behind-the-scenes support you depend upon for success in
your school transportation operation:
Blue Bird Authorized dealers
Blue Bird administers its full range of Customer Services through a nationwide
network of local or regional Blue Bird Authorized Dealers. The Dealer through
whom your bus was purchased should always be your first point of contact for
information and assistance. Contact information for your dealer is located on
the back cover of this manual.
Blue Bird school Bus support
Your Blue Bird Dealer is equipped and staffed to handle your service-related
issues, and also has immediate and direct access to Blue Bird’s own factory-
based Customer Support. All Blue Bird Support Representatives are true Blue
Bird technical experts with long histories at the Blue Bird plants where your
buses are built.
Blue Bird school Bus Training
The Training staff of Blue Bird Technical Comunications conducts an ongoing
program of Field Service, Factory Service, and Focussed Training classes and
seminars, to ensure that service technicians of Dealers are always up-to-date
on the latest service information and techniques. Some of these training classes
are open to the service personnel of customers.
Blue Bird Parts sales
Blue Bird’s modern Service Parts facility ships parts directly to Blue Bird Autho-
rized Dealers and Blue Bird Bus Spec and Bus Care centers nationwide. Blue Bird
Parts Sales consists of modern warehousing facilities, efficient ordering and
inventory control systems, and expert technical staff who know your bus in-
side and out. Service Parts also publishes its own parts catalogs, available for
customer purchase.
Blue Bird Technical Publications
Blue Bird Driver’s Handbooks and Service Manuals are produced and continu-
ally updated by a full-time in-house staff with full access to manufacturing as-
sembly lines and Blue Bird Engineering. Additional manuals are available for
purchase through your Blue Bird Authorized Dealer.
Summary of Contents for VISION 2011
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