7
WARRANTY
LIMITED TWO-YEAR
WARRANTY
This warranty is only available to consumers only. A
consumer is defined as someone who has purchased a
Blue Diamond Sizzle Griddle at retail for personal, family
or household use. This warranty is not available to retailers
or other commercial purchasers or owners except as
otherwise required under applicable law.
Your Blue Diamond Sizzle Griddle is warranted to be free
of defects in materials and workmanship under normal
home use for 2 years from the date of original purchase.
Complete and return the enclosed product registration
card to facilitate quick verification of the original date of
purchase. Returning the product registration card does not
eliminate the responsibility of the consumer to maintain
the original proof of purchase for the warranty benefits. If
the consumer does not retain proof of purchase date, the
purchase date for the purpose of this warranty will default
to the date of manufacture.
Should your Blue Diamond Sizzle Griddle prove to be
defective while under warranty we will replace it. Simply
call our toll-free number 1-877-926-6526 for additional
information from our customer service representatives or
send the defective product to Blue Diamond,
94 N Broadway, Irvington, NY 10533.
NOTE: We recommend you use a traceable, insured
delivery service for added protection and secure handling
of any returned Blue Diamond product. Blue Diamond
cannot be held responsible for in-transit damage or
for packages that are not delivered to us. Lost and/or
damaged products are not covered under warranty.
Make sure to include your return address, a daytime
phone number for contact, description of the product
defect, product model number (found on bottom of
product), original date of purchase, and any other
information pertinent to the product’s return.
The Blue Diamond Sizzle Griddle has been manufactured
to strict specifications and has been built for exclusive use
with the authorized accessories.
This warranty expressly excludes any defects or damages
caused by accessories, replacement parts, or repair service
other than those authorized by Blue Diamond. In addition,
this warranty does not pertain to damage that results from
accident, misuse, shipment or other ordinary household
use. This warranty excludes all incidental or consequential
damages. Some states prohibit the exclusion or
limitation of these damages, so these exclusions may not
apply to you.
CALIFORNIA RESIDENTS ONLY
California law states that when a product is under
warranty, California residents have the option of returning
a defective product (a) to the store where it was purchased
or (b) to another retail store that sells Blue Diamond
products of the same type.
At the chosen retail store’s discretion, it shall either
repair the product, give the consumer a reference to
an independent repair facility, replace the product, or
refund the price of purchase minus the amount directly
attributable to the consumer’s prior usage.
The retail store shall then, at its discretion, either repair
the product, refer the consumer to an independent
repair facility, replace the product, or refund the
purchase price less the amount directly attributable to
the consumer’s usage of the product.
If the previous two options do not provide appropriate
relief for the consumer, the consumer may take the
product to an independent repair facility if service
or repair can be economically accomplished. Blue
Diamond, not the consumer, will be responsible for the
reasonable cost of the service, repair, replacement, or
refund for defective products under warranty.
According to their preference, California residents
may also return defective products directly to Blue
Diamond for replacement, by calling our consumer
service toll-free at 1-877-926-6526. Blue Diamond will
be responsible for the cost of the repair, replacement,
and shipping and handling for such products
under warranty.
BEFORE RETURNING YOUR BLUE DIAMOND
PRODUCT
If you are experiencing problems with your Blue
Diamond Sizzle Griddle, we suggest that you call Blue
Diamond customer service at 1-877-926-6526 before
returning the product. A representative can confirm
whether the product is under warranty and advise on
next steps.
IMPORTANT:
If the defective product is to be
serviced by someone other than Blue Diamond’s
authorized service, please tell the servicer to call our
consumer service at 1-877-926-6526 to ensure that the
problem is properly diagnosed, the product is serviced
with the correct parts, and the product is still under
warranty.
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