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Owner’s manual and assembly instructions: model 235020 outdoor patio heater 1/15/03
Contact 1-800-762-1142 for assistance.
Do not return to place of purchase.
Troubleshooting
If the problem is:
And this condition exists:
Then do this
Pilot won’t light
Note:
Heater operates at reduced
efficiency below 40ºF (5ºC)
Cylinder valve is closed
Blockage in orifice or pilot tube
Air in gas line
Low gas pressure with cylinder valve
fully open
Igniter fails
Open valve
Clean or replace orifice or pilot tube
Open gas line and bleed it (pressing control
knob in) for not more than 1 - 2 minutes or
until you smell gas
Turn cylinder valve OFF and replace
cylinder
Use match to light pilot; obtain new igniter
and replace
Pilot won’t stay lit
Dirt built up around pilot
Connection between gas valve and
pilot assembly is loose
Thermocouple is not operating
correctly
Clean dirt from around pilot
Tighten connection and perform leak check
Replace thermocouple
Burner won’t light
Gas pressure is low
Blockage in orifice
Control knob is not in ON position
Turn cylinder valve OFF and replace
cylinder
Clear blockage
Turn control knob to ON
Burner flame is low
Gas pressure is low
Outdoor temperature is less than
40ºF and tank is less than 1/4 full
Supply hose is bent or kinked
Control knob fully ON
Turn cylinder valve OFF and replace
cylinder
Use a full cylinder
Straighten hose
Check burner and orifices for blockage
Emitter glows uneven
Note:
Bottom 1” of emitter normally does
NOT glow.
Gas pressure is low
Base is not on a level surface
Heater is level
Turn cylinder valvue OFF and replace
cylinder
Place heater on a level surface
Clean burner
Carbon build-up
Dirt or film on reflector and emitter
Clean reflector and emitter
Thick black smoke
Blockage in burner
Remove blockage and clean burner
inside and outside
