Contact 1.800.762.1142 for assistance.
Do not return to place of purchase.
Owner’s manual: model GWU511A outdoor patio heater
17
Contact 1.800.762.1142 for assistance.
Do not return to place of purchase.
Owner’s manual: model GWU511A outdoor patio heater
18
Troubleshooting
If the problem is:
And this condition exists:
Then do this
Pilot won’t light
Note: Heater operates at reduced efficiency
below 40ºF (5ºC).
Tank valve is closed
Open valve
Blockage in orifice or pilot tube
Clean or replace orifice or pilot tube
Air in gas line
Open gas line and bleed it (pressing control knob
in) for not more than 1: 2 minutes or until you smell
gas
Low gas pressure with tank valve fully open
Turn tank valve OFF and replace tank
Igniter fails
Use match to light pilot; obtain new igniter and
replace
Pilot won’t stay lit
Dirt built up around pilot
Clean dirt from around pilot
Connection between gas valve and pilot assembly
is loose
Tighten connection and perform leak check
Thermocouple is not operating correctly
Replace thermocouple
Burner won’t light
Gas pressure is low
Turn tank valve OFF and replace tank
Blockage in orifice
Clear blockage
Control knob is not in ON position
Turn control knob to ON
Burner flame is low
Gas pressure is low
Turn tank valve OFF and replace tan
Outdoor temperature is less than 40ºF and tank is
less than 1/4 full
Use a full tank
Supply hose is bent or kinked
Straighten hose
Control knob fully ON
Check burner and orifices for blockage
Emitter glows uneven
Note: Bottom 1” of emitter normally does
NOT glow.
Gas pressure is low
Turn tank valvue OFF and replace tank
Base is not on a level surface
Place heater on a level surface
Heater is level
Clean burner
Carbon build-up
Dirt or film on reflector and emitter
Clean reflector and emitter
Thick black smoke
Blockage in burner
Remove blockage and clean burner inside and
outside
