Outdoor Patio Heater Model No. GWU9209SP & GWU9209W
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Pilot won’t light
Igniter fails
Light the heater manually with a match, per the “Lighting
Instructions”. If heater lights with a match, replace igniter
Pilot or orifice
Clean the pilot assembly: Download and follow the correct
cleaning instructions from www.bluerhino.com
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank,
turn LP gas tank valve to “OPEN”
Air in gas line
1. Open gas line and bleed it (pressing control knob in) for not
more than 1 - 2 minutes or until you smell gas
2. Turn control knob to “OFF”
3. Wait at least 5 minutes for gas to dissipate
Low gas pressure with tank valve fully “OPEN”
Turn LP gas tank valve “CLOSED” and replace LP gas tank
Pilot won’t stay lit
(Residential/Commerical Heaters Only)
Note: Heater operates at reduced efficiency below
40ºF (5ºC).
Dirt built up around pilot
Clean the pilot assembly: Download and follow the correct
cleaning instructions from www.bluerhino.com
Connection between gas valve and pilot assembly is loose
Tighten connection and perform leak check
Air in gas line
Open gas line and bleed it (pressing control knob in) for not
more than 1 - 2 minutes or until you smell gas
Thermocouple is not operating correctly
Clean the heater: Download and follow the correct cleaning
instructions from www.bluerhino.com
Burner won’t light
Note: Heater operates at reduced efficiency below
40ºF (5ºC).
Control knob is not in “ON” position
Review “Lighting Instructions” and try again
LP gas pressure is low
Turn LP gas tank valve “CLOSED” and replace LP gas tank
Blockage in orifice
Clear blockage: Download and follow the correct cleaning
instructions from www.bluerhino.com
Connection between gas valve and burner assembly is loose Tighten connection and perform leak check
Air in gas line
Open gas line and bleed it (pressing control knob in) for not
more than 1 - 2 minutes or until you smell gas
Burner won’t stay lit
Connection between gas valve and burner assembly is loose Tighten connection and perform leak check
Thermocouple is not operating correctly
Clean heater if still not working, obtain a new thermocouple
from the manufacturer
Burner flame is low
Note: Heater operates at reduced efficiency below
40ºF (5ºC).
LP gas pressure is low
Turn LP gas tank valve “CLOSED” and replace LP gas tank
Outdoor temperature is less than 40ºF and tank is less than
1/4 full
Use a full LP gas tank
Supply hose is bent or kinked
Straighten hose, if cracked obtain a new hose from the
manufacturer
Emitter glows uneven
Note: Bottom 1” of emitter normally does NOT
glow.
LP gas pressure is low
Turn LP gas tank valve “CLOSED” and replace LP gas tank
Base is not on a level surface
Place heater on a level surface
Blockage in burner
Clean the burner: Download and follow the correct cleaning
instructions from www.bluerhino.com
Thick black smoke
Blockage in burner
Remove blockage and clean burner inside and outside:
Download and follow the correct cleaning instructions from
www.bluerhino.com
For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142 for immediate assistance.
