Troubleshooting 19
Troubleshooting
Power
The battery does not charge properly
1
Make sure that the terminal is properly connected to the power source.
2
If the battery does not charge completely, it may be dead or defective. Replace the
battery with a new one.
NOTE
The warranty period for battery replacement is six months.
The battery life is shorter
When the terminal uses a wireless LAN or a peripheral terminal that requires more power,
the terminal may use more battery than usual. If it happens for an extended period of time,
the battery may be dead. Replace the battery with a new one.
The terminal will not turn on
The software may be damaged.
1
Reset the terminal.
2
If the problem persists, contact the local service representative.
Physical Condition
The terminal is wet
Turn off the terminal and take out the battery. Place the terminal and battery in a dry place.
Let them dry completely for a considerable period of time, and turn it back on. If it does
not turn back on, contact the local service representative.
Operation
Transactions will not proceed
Several things can be the reason for this problem.
•
Check the magnetic card reader. See
The magnetic card reader does not respond.
•
Check the smart card reader. See
The smart card reader does not respond
.
•
Check the telephone line. See
The terminal will not dial out
.