Appendix E Warranty and Support
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Charged services
• In the following cases, it will be charged when requesting for after-sales service.
– Service request due to inappropriate use of the device by the customer
– Loss of PIN number
– Use of programs that might affect the program (over-clock, forceful changes in the input of the system,
personal developments)
• Faults caused by the customer.
– Defect due to inappropriate or careless use of the product (dropping, submersion under water, shock,
damage, unreasonable operations, etc.)
– Defect due to a repair or unauthorized technician
– Defect caused intentionally or by the carelessness of the customer
– Defect due to the use of fraudulent parts or components
• Other cases
– Defect due to nature (damage caused by fire, wind, flooding, etc.)
– Accessories are out of warranty (accessories like battery/charger/cable/adapter, etc. have a warranty of
6 months)
• Regulations for repairs after charged services
If the same fault occurs in the part that has been repaired within a 1 month (30 days), the part will be
repaired free of charge.
No refunds will be offered in the following situations:
• The product seal has been removed (if applicable).
• The product has been damaged due to careless use by the customer or due to a natural disaster
(floods, rain, fire, etc.).
• Loss of product or other components (manual, connecting cables, etc).
• DOA (Dead on Arrival) policy
If your product is DOA (Dead on Arrival), or has malfunction within 30 days of purchase (DOA period),
the product will either be exchanged or provided with after-sales service.
