26
EN
CLEANING AND CARE
•
The fireplace and reservoirs must be cleaned regularly. Use warm water
and soap.
• Marks can be best removed with a soft cloth and a mixture of lukewarm
water and a small amount of soap. We recommend cleaning the stainless
steel regularly to prevent contamination.
• Do not put the water inside the burning tank, as the ceramic wool inside
will absorb the liquid.
Note:
Never use chemicals, steel-wool or scrubbing sponges as stainless
steel surface can be scratched by these items. The manufacturer will not be
held responsible for any damages resulting out of false use and/or cleaning
of the product.
TROUBLESHOOTING
Problem
Possible cause
Solution
Soot formation
Wrong fuel
Use only 100 % bio-
ethanol.
The burner orifice is
covered by foreign
objects.
Expose the burner
opening and place the
decoration only around
the burner slot.
Burning time too short
Wrong fuel (e.g. gel,
alcohol).
Use only 100 % bio-
ethanol.
The burner is not
completely filled.
Extinguish the burner,
refill it after 30 minutes
of cooling time.
Flames too high
Wrong fuel (e.g. gel,
alcohol).
Use only 100 % bio-
ethanol.
The flame does not go
out when the flap is
closed.
This can happen with
large burners because
ethanol vapour can get
through the smallest
opening.
Repeat the closing
process several times
and faster to interrupt
the oxygen supply.
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