BMW TSARAVision HMT-1, Quick Start Manual

Page 1: ...TSARA Vision situation Please refer to attachment for full details Attachments SI B04 03 19 Tools and Equipment June 2019 Technical Service Copyright 2019 BMW of North America Inc...

Page 2: ...al Aftersales Conference NAC earlier this year and after several months of successful testing we are excited to release TSARAVision We have partnered with Ubimax to provide this service for all of our...

Page 3: ...tep 2 How to perform the initial setup needed for Step 3 Step 3 How to perform a TSARA Vision remote support call For questions concerns or feedback regarding this specific program please email us at...

Page 4: ...e any question regarding the solution hardware or warranty please contact the Ubimax Service desk Call 1 312 728 3368 Mo Fr 8am 8pm EST Write an email to servicedesk bmw ubimax com Attachments Quick S...

Page 5: ...Attachment 1 to B040319 May 2019...

Page 6: ...eration of RealWear HMT 1 smart glasses With the head mounted camera and display the TSARA service desk member can give you real time support and see what you see Your hands will be free to immediatel...

Page 7: ...attery 8 1 6 Turn the HMT 1 on 9 CHAPTER 2 INITIAL SETUP SOFTWARE 9 2 1 Welcome Process 9 2 2 Troubleshooting Welcome Process Login 11 CHAPTER 3 HOW TO START A REMOTE SUPPORT CALL 12 3 1 Create a case...

Page 8: ...4 CHAPTER 1 INITIAL SETUP HARDWARE 1 1 Familiarize yourself with the HMT 1...

Page 9: ...ther to the right or the left side To check your eye dominance refer to the next page For detailed instructions on how to handle the device please follow this link https vimeo com 329121165 aa37e592d3...

Page 10: ...n the triangle you are left eye dominant 4 Maintaining focus on the object centered in the triangle close your left eye If the object is still in the triangle you are right eye dominant 5 If the objec...

Page 11: ...experience For an instructional video please visit the following website https vimeo com 329121165 aa37e592d3 You can also fi nd this video in the Support section of the Dealership Portal 1 4 Charging...

Page 12: ...The power button will blink RED while charging The power button will be GREEN when the battery is fully charged 1 5 Spare battery With the package you received is a spare battery You can hot swap the...

Page 13: ...e step you are in CHAPTER 2 INITIAL SETUP SOFTWARE 2 1 Welcome Process To connect the HMT 1 to the your Wi Fi network and get it setup please follow the instructions below Step 1 Have your HMT 1 charg...

Page 14: ...Web www ubimax com Date 4 5 2019 Delivery note UXD BMW No XXX Your reference Order no XXXX from XXXX Our proposal XXXX from XXXX your Ubimax contact person XXXX Description Qty Serial No XYZ Package c...

Page 15: ...Go to https bmwna ubimax com Step 2 Enter the username provided on the Delivery Note and the new password you set Step 3 Once you are logged in go to User Profi le and then My Login and scan the code...

Page 16: ...ick on Show Code the QR code will be generated Step 5 On the HMT 1 say Continue and scan the QR code If the connection was successful you will see the screen below Say Continue to get to the home scre...

Page 17: ...tch the device on Press the Power Button for 3 seconds for instructions refer to Chapter 1 on this booklet The following screen will appear Wait 10 seconds the app will start automatically You will se...

Page 18: ...are online and ready to receive a call Wait until a member of the TSARA service desk calls you Once you see the screen below say Accept 3 4 Functionalities within a support call To see a list of all a...

Page 19: ...t page to list other available commands Take Picture Takes a picture with the HMT 1 camera and sends it to the expert Flashlight On Off Switches the fl ashlight of the HMT 1 on or off Turn Screen On O...

Page 20: ...sentence by sentence Once you are done say Confi rm If you do not wish to record a comment you can simply say Confi rm this will bring you back to the Home screen Say Exit Application and press the Po...

Page 21: ...when you want to switch to another Wi Fi network Step 1 On the HMT 1 say Connect to Wi Fi Network Step 2 Go to Chrome browser on your PC and type in https bmwna ubimax com then login with your usernam...

Page 22: ...not for the volume in a call You can set the volume level to a value between 0 100 e g say Volume 40 to set the volume level to 40 Speech Confi dence The lower the confi dence the easier the HMT 1 acc...

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Page 25: ...pre configured on Hardware ready to use with the BMW NA Remote Support Service Offering 1 one Quick Start Guide with the essential instructions to connect Hardware to Service and receive Remote Suppor...

Page 26: ...port Service Solution is subject to acceptance of the EULA by Customer which is part of the set up process 5 In case the hardware is lost or damaged by improper use the Customer has the option to orde...

Page 27: ...__________________________ Date __________________________ Please submit completed form to TSARAvision bmwna com The cost of the lease per 6 month period is 774 per device and will be billed as miscel...

Page 28: ...t You can contact us through Email servicedesk bmw ubimax com Tel 1 312 728 3368 Mo Fr 8am 8pm EST My Notes You can use this space to write down some notes Order Devices If you have no device yet or w...