Why does bObi start up when
I did not tell him to clean?
bObi is either scheduled to clean or is on
auto-resume mode.
First, make sure the current time and day
is set correctly on bObi’s FullCommand™
remote. Remember, bObi works on a 24-hour
clock. If the current time and day is incorrect,
then bObi’s cleaning schedule will be out of
sync.
Consult the Scheduling section of this manual
for detailed instructions on how to reset bObi’s
cleaning schedule.
On auto-resume mode, bObi automatically
begins cleaning after every recharge. When
bObi is on auto-resume, she displays “FFGO”
on her remote. To disable auto-resume, press
the SCH TIME button on bObi’s remote. Then
press STOP. The remote will reset to the last
time saved.
Press SCH TIME again to save your settings.
bObi gets stuck under my
furniture or travels over wires
that tangle up her brush. How
can I stop her from going into
certain areas?
If bObi maneuvers under a piece of furniture
and there is only one open entrance, he may
need a few minutes to find her way out. If
bObi does need help, she’ll stop cleaning
completely, beep, and display a trouble
message.
If you would like bObi to avoid a certain area,
such as an area with lots of wires, you may
use bObi blOck™ to create a digital barrier.
bObi is showing Er on her
remote. How can I fix this?
bObi’s error messages identify the specific
parts on bObi that need help. Consult the
Troubleshooting section of this manual for
solutions.
What is the best way to clean
bObi’s wheels?
Use compressed air to clear the wheels of
debris, or wipe the wheels as they spin during
the checkup test. For a more thorough clean,
you may remove the wheels completely. See
bObi’s wheel repair guide on www.bobsweep.
com/bobi-pet-support for detailed instructions.
If problems persist, please contact our helpful
support team at support@bobsweep.com or
1-888-549-8847.
Our business hours are Monday – Friday,
9 a.m. – 5 p.m. Pacific Time.
What is bObi’s runtime? How
long should bObi’s battery
last?
The exact runtime depends on the age of
the battery and the type of surface bObis is
cleaning; the younger the battery and the
smoother the cleaning surface, the longer
the runtime. The normal runtime range for
bObi is 45 – 75 minutes.
bObi’s battery comes with a 2-year warranty
and should last for several years. To
conserve bObi’s battery, do not leave her on
her charging station for more than 5 days. If
you are not using bObi regularly, remove her
from her station and flip her power switch
OFF.
I think my bObi is broken. What
do I do next?
Don’t worry, a customer service agent will
work with you personally to ensure you have
a healthy, fully functional bObi. To connect
with an agent, call 1-888-549-8847 or email
support@bobsweep.com. Our hours are
Monday – Friday, 9 a.m. – 5 p.m. PT.
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