Troubleshooting
Problem
Possible Cause
Solution
Does not operate.
AC adaptor is unplugged.
Plug AC adaptor into electrical
outlet.
Connection between AC
adaptor jack and power
connector is loose.
Check connection and ensure
firm connection.
Switch has not been
moved to ON position.
Move switch to ON position.
Massager stops
suddenly.
The massager has stopped
due to auto-off timer after
15 minutes.
This is a normal function.
Allow the massager to cool off
completely before using it again.
The massager has
overheated and safety
temperature function has
been activated.
When temperature exceeds the
safe temperature, the massager
heads will automatically stop
working. Please unplug the unit
from the electrical outlet and let
it cool down. If it still does not
work after this contact the
service centre.
Strength is too
strong.
The massager is at the
wrong angle or it is too
close.
Adjust the massager to a
comfortable position or sit further
away from massager.
The massager is
making noise.
The massager emits a
certain amount of noise
when working.
This is normal. If it is a very loud/
abnormal noise, stop using and
contact the service centre.
The massage heads
do not heat up.
Heat function has not been
switched ON.
Move heat switch to ON position.
The massager heads
are too hot or there is
a strange smell.
The massager has
overheated.
Turn OFF immediately and allow
to cool down. If still too hot or
strange smell contact the service
centre.
BodiSure Back Massager with heat
Instruction Manual & Warranty Information
9
If the problem is not solved by the troubleshooting guide or you have any
queries, please contact our service centre:
In Australia - 1800 807 464
In New Zealand - 0800 523 583
DO NOT
attempt to open or repair the product yourself.
