We are pleased to say that the return rate on BODUM® product is very low;
however, should you need to process a returned BODUM® product under
warranty, please follow the simple procedure below. We have tried to make
it as simple as possible for both yourself and the end consumer.
BODUM
®
AUSTRALIA WARRANTY PROCEDURE
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. Consumers are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. Consumers are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
The benefits to BODUM® customers given by the warranty set out below
are in addition to other rights and remedies under a law in relation to the
BODUM® product to which the warranty relates.
To process a faulty BODUM® product you will require a Return Authorisation
(RA) number. Returned items without a RA number are not able to be
processed for credit or replacement. Contact BODUM® on (02) 9692
0582 for a RA number.
Faulty product does not include items which have incurred wear and tear
through general home use, misuse or commercial use. Warranty does not
include accidental glass breakages.
Warranty period:
r
e-BODUM
®: 2 year replacement warranty from the date of purchase
for electrical appliances where a defect appears and BODUM® is
notified within 2 years from date of purchase.
Proof of purchase
: any claim from the end consumer must be validated
with a copy of proof of purchase; without providing a proof of purchase
BODUM® Australia will not be able to process the claim. Proof of purchase
includes original purchase receipt/docket or credit card statement showing
the purchase amount.
Replacement or credit
: once claim is validated, if possible please replace
the faulty item from stock on hand. If a customer requires a replacement
for an item which you don’t have on hand, please have the item added to
your next order.
Return or work order
: to ensure that the return process is as easy as
possible for both you and the end consumer, we don’t do work orders or
product repairs.
Once you have received a RA number and sighted the product please
safely dispose of the faulty item. We don’t require the faulty product to be
sent back to us. However, if you come across an unusual fault which you
think we need to be aware of please send it back to BODUM® Australia
Head Office.
BODUM® (Australia) PTY LTD
Suite 39, 26-32 Pirrama Rd, Pyrmont NSW 2009
T. +61 2 9692 0582 F. +61 2 9692 0586
office.australia@bodum.com
BODUM
®
AUSTRALIA WARRANTY
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