Customer Service 1-888-707-1880
Dyaco Canada Inc. 2014
Email: customerservice@dyaco.ca
29
Service Checklist – Diagnosis Guide
Before contacting your dealer for aid, please review the following information. It may save you both time and
expense. This list includes common problems that may not be covered under the treadmill’s warranty.
PROBLEM SOLUTION/CAUSE
Display does not light.
Tread-belt does not stay centered Treadmill
belt hesitates when walk or run on.
Motor is not responsive after pressing
start.
Treadmill will only achieve
approximately 18 kph (12 mph) but
shows higher speed on display.
Tread-belt stops quickly/ suddenly when
tether cord is pulled.
Treadmill trips on board 15 amp circuit.
Computer shuts off when console is
touched (on a cold day) while
walking/running.
House circuit breaker trips, but not the
treadmill circuit breaker.
1.
Tether cord not in position.
2. Circuit breaker on front grill
tripped. Push circuit breaker
in until it locks.
3. Plug is disconnected. Make sure plug is firmly
pushed into AC household wall outlet.
4. Household circuit breaker may be tripped.
5. Treadmill defect. Contact your dealer.
The user may be walking while favoring or putting
more weight on either the left or right foot. If this
walking pattern is natural, track the belt slightly off-
center to the side opposite from the belt
movement. See
General Maintenance
section on
Treadbelt Tension
. Adjust as necessary.
ontact the service department
This indicates motor should be receiving power to
operate. Low AC voltage to treadmill. Do not use an
extension cord. If an extension cord is required it
should be as short as possible and heavy duty
16 gauge minimum. Low household voltage. Contact an
electrician or your dealer. A minimum of 120 volt AC
current is required.
High belt/deck friction. See
General Maintenance
section on lubrication.
High belt/deck friction. See
General Maintenance.
Treadmill may not be grounded. Static electricity is
“crashing” the computer. Refer to
Grounding
Instructions.
Need to replace the house breaker with a “High In-
rush current” type breaker.
