Bodyfriend Phantom II Cool, User Manual

33

FIVE YEAR LIMITED WARRANTY TERMS AND CONDITIONS

Covered:

Limitations:

Exclusions:

Labor:

- All parts, labor, and framework of the chair

- Labor and parts covered for the first three years at no cost to Purchaser

- Structural Framework covered at no cost to Purchaser for all five years

- Defects in materials and workmanship

All goods sold hereunder, except accompanying accessories, documentations, or enhancements, are warranted to be free from defects in 

material and workmanship at the time of delivery to Purchaser and covered for the above, for a period of five (5) years from the date of delivery. 

Defective material may be returned to BODYFRIEND after inspection by an agent of BODYFRIEND and upon receipt from BODYFRIEND of shipping 

instructions specific to the defective goods authorized by BODYFRIEND to be returned. Goods returned in accordance with the foregoing 

procedure will be replaced or repaired, at the option of BODYFRIEND, and returned to Purchaser without charge. This warranty is subject to the 

following LIMITATIONS AND EXCLUSIONS:

- This express warranty applies to massage chairs ONLY, and not to accompanying accessories, documentation or enhancements;

- This warranty is non-transferable;

- This warranty is valid only within the continental US;

- BODYFRIEND’s responsibility and Purchaser’s exclusive remedy under this warranty is limited to the repair or replacement of defects in material 

and workmanship, as set forth above. BODYFRIEND is not responsible for any consequential damages resulting from the breach of this or any 

other express or implied warranty with respect to the goods;

- This express warranty is the only warranty applicable to this transaction. It excludes all other express oral or written warranties and all 

warranties implied by law with respect to the goods, including any warranties of merchantability or fitness for a particular purpose;

- This warranty does not extend to any of BODYFRIEND’s products which have been subject to misuse, accident or improper installation or 

storage, maintenance or application, nor does it extend to products which have been repaired or altered outside of BODYFRIEND or its authorized 

agents, nor does this warranty extend to any labor charges for removal and/or replacement of the nonconforming or defective product or part 

thereof;

- Every claim under this warranty or related to this purchase order shall be deemed waived by Purchaser unless made in writing within five (5) 

years of the receipt of the goods to which such claim relates; AND

- This warranty is void in the event that repairs are made by anyone other than BODYFRIEND without prior authorization from BODYFRIEND. The 

terms of this warranty shall be governed by the laws of the state of California.

This express warranty is void without this warranty card and requested information (date of purchase, installation, RMA, and etc.).

This express warranty does not cover damages resulting from improper installation or use, neglect, dropped product, unreasonable maintenance, 

failure to follow instructions, unauthorized repairs, alterations, modifications of original condition, and cosmetic alternations. Furthermore, 

warranty does not cover damage resulting from improper use of electrical/power supply; loss of power; electrical disturbances, power surges. 

Also, damage or cracked screen because of personal misuse, excessive force, transportation damage, theft, abuse, misuse, vandalism, or natural 

disasters (fires, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, or any exposure to weather conditions) are not covered under 

stated warranty. BODYFRIEND does not honor warranty for products purchased by or through unauthorized dealers, product used commercially 

or for commercial purposes, and time lost by owner during the time the product is being replaced, at a repair facility, and etc. Natural 

occurrences such as, but not limited to softening/hardening of foams and composites, fading, wear, pilling of fabrics, natural markings, grain and 

dye variations in leather, and failure of attach points does not validate issue of warranty, as well as items intended to be periodically replaced by 

Purchaser during the normal lifetime of a product including, but not limited to batteries, light bulbs, and etc. Seat cover replacement and other 

accessories are not covered under the warranty.

Only for the first three years of the warranty period (“Labor Service Period”), BODYFRIEND will provide labor services for the repair or replacement 

of defective parts at no cost to Purchaser. However, Purchaser is responsible for all shipping, duties, and brokerage fees.

Upon expiration of the Labor Service Period, Purchaser shall pay for any labor service charges. Labor services are limited to the replacement of 

the defective product or parts with similar product of equal or less value. If replacement is not accepted by Purchaser, BODYFRIEND or its labor 

service provider is no longer responsible for further service under this labor warranty. If and only when deemed necessary at its sole discretion, 

BODYFRIEND will send a service provider at no cost. Field service is only available within the continental US and under the Labor Service Period. 

If no problem is found upon diagnosis, Purchaser may be charged with standard rate for unnecessary service calls.

BODYFRIEND INC.

+1-213-568-3978

service@bodyfriend.com