installation guide
(cont’d)
What should I do if my music stops playing?
First, please check the following:
1. Is your amplifier powered and is the volume turned up?
2. Is your media player powered? (check for the blue light
illuminating from the MP11C faceplate – right front of the
media player)
3. Is your sound system properly connected to your media player?
If these steps have not eliminated the problem, please write down the serial number of your media player. This
number can be located on your Customer Quick-Start Checklist or on the sticker on the back of your media
player.
Next, please call
1-888-744-0044, option 3
. Our toll-free telephone support is available Monday through Friday
from 8:00 a.m. to 8:00 p.m., EST. You can also e-mail us at
support@bogentunes.com
.
What if my music is not updating?
Your media player is a store-and-forward device that downloads the content directly to the media player through
a secure Internet connection. Due to this store-and-forward protocol, your media player will continue to play
music even if your Internet connection is lost. However, if the Internet connection fails, your media player will
not be able to update content.
Please check the Internet connection to the media player to
ensure the connection is properly attached. You may verify
network connection and activity by confirming that the small
LEDs on the tiny upper corners of the media player’s network
connection are illuminated or flickering.
You may also wish to verify through another network-enabled device that your Internet service is working. If
you determine that you have your lost Internet connection, please contact your Internet service provider.
If your Internet connection is working, but your content is not updating, please call us at
1-888-744-0044, option 3.
Please have your serial number when you call, as described earlier.
V. 1 0509
50 Spring St., Ramsey, NJ 07446
Tel. 888-744-0044
www.bogentunes.com
