Bogen Nyquist NQ-T2000, User Manual

Page 1: ...LCD Display VoIP Phone User Manual Nyquist NQ T2000 2022 Bogen Communications LLC All rights reserved 740 00119C 220114 ...

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Page 3: ...the Voice Mail Feature 14 9 Recording Announcements 14 10 Playing Recorded Calls 15 11 Restart Nyquist Server 16 12 Stop Announcement 16 13 Stop Scheduled Audio 17 14 Launching Routines 17 2 Nyquist DTMF Feature Dialing Codes 19 2 1 Alarm Tone Activation CoS Activate Alarm Signals Manually Activate Tone Signals 19 2 2 Calling 19 2 3 Call Forwarding CoS Call Forwarding 20 2 4 Call Parking Call Pick...

Page 4: ...g Class of Service 23 2 11 Dial Codes Used for Simulating Calls to Admin Station from Station Call Switches 24 2 12 Routines CoS Execute Routines 24 2 13 Audio Distribution CoS Audio Distribution 24 2 14 Miscellaneous Dial Codes 24 ...

Page 5: ...paging zones This manual guides you through the use of the VoIP Phone with the Nyquist system 1 Hardware Components and Features The main components of the VoIP Phone are the LCD screen and the keypad The LCD screen shows the time of date and the station num bers and call in priority of stations that are calling in Depending upon the system CoS programming the VoIP Phone can display menus to activ...

Page 6: ...ts Table 1 1 Hardware Components Item Description 1 LCD Screen Shows information about calls messages soft keys time date and other relevant data Default account Call information caller ID call duration Icons Missed call text or second incoming caller information Prompt text Time and date ...

Page 7: ...st flashing green The line is receiving an incoming call Slow flashing green The call is on hold Off The line is inactive 4 Soft Keys Are labeled automatically to identify their con text sensitive features 5 Navigational Keys Allows you to scroll through displayed infor mation confirm or cancel actions answer or reject incoming calls and mute or unmute calls 6 MESSAGE Key Indicates and accesses vo...

Page 8: ...output 14 Mute Key Press to mute the microphone during a handset call or speakerphone call 15 Hookswitch Tab Secures the handset in the handset cradle when the VoIP phone is mounted vertically Table 1 1 Hardware Components Continued Item Description Table 1 2 Common Display Icons Icon Description Network is unavailable Phone is in hands free speakerphone mode Phone is in handset mode Phone is in h...

Page 9: ...5 The phone s ringer volume is set to 0 The call has been muted A missed call was received Call forwarding is on Table 1 2 Common Display Icons Continued Icon Description ...

Page 10: ...ugh the phone s web user inter face UI To configure the VoIP Phone Step 1 Identify the phone s Internet Protocol IP address by doing one of the following Locate the IP address in your network s Dynamic Host Configuration Protocol DHCP client table Press the VoIP Phone s OK navigation key to dis play the IP address Step 2 Open your computer s web browser enter the phone s IP address for example htt...

Page 11: ...ive Step 8 Enter the Server IP address in the Server URL field Step 9 Click the Confirm button Step 10 Reboot the phone by unplugging the network connec tion The phone will reboot automatically download its configuration information from the server and reboot a second time to come online 3 Making Pages The VoIP Phone allows the following types of paging from the phone s LCD screen All Call Emergen...

Page 12: ... An Emergency All Call page is a high priority page that simultane ously plays throughout the facility An Emergency All Call page has a higher priority than an All Call or Normal page To make an Emergency All Call page Step 1 Select the soft key labeled Directory Step 2 Use the navigation keys to select Paging and then press OK Step 3 Use the navigation keys to select All Call EMERGENCY and then p...

Page 13: ... will play again from the beginning of the message when the applicable zones become idle Selecting Disable Audio will cause playback paging of all recorded messages to stop The messages will resume play from the beginning when audio is re enabled To record a page for page queuing Step 1 Select the soft key labeled Directory Step 2 Use the navigation keys to select Paging and then press OK Step 3 U...

Page 14: ...oft key labeled Directory Step 2 Use the navigation keys to select Paging and then press OK Step 3 Select Zone Step 4 Talk into the handset or if using the speakerphone or headset talk into the microphone Step 5 Hang up when finished 4 Making Calls The steps for making calls depend on whether you are making the call from the display and speaker or from the handset and whether you know the extensio...

Page 15: ...of default alarms and those created through the Admin Web UI To play an alarm Step 1 Select the soft key labeled Directory Step 2 Use the navigation keys to select Alarms and then press OK Step 3 Use the navigation keys to select the alarm that you want and then press OK Step 4 To end the alarm hang up Note The Directory Alarms submenu is only available on Nyquist E7000 and only if the station Typ...

Page 16: ...e not answered within a specified number of seconds The DAHDI FXS based Admin Station also known as Analog Phone station Type does not display an incoming call queue and there is no incoming call queue prioritization If the DAHDI FXS based Admin Station is already on a call subsequent VoIP call switch callers will continue to ring as expected However there is no visibility that an incoming call is...

Page 17: ... again The call switch will return to the idle state You can forward calls using either the Menu or Directory options To forward calls from the Menu Step 1 Use the soft key labeled Menu Step 2 Use the navigation keys to select Features and then press OK Step 3 Use the navigation keys to select Call Forward and then press OK Step 4 Select from one of the following options 1 Always Forward 2 Busy Fo...

Page 18: ...ages The Power indicator flashes red if you have a new voice mail mes sage To listen to voice mail messages Step 1 Press the Message key Step 2 Follow prompts to retrieve messages 9 Recording Announcements You can record announcements to be played immediately after they are recorded or to play at a later date and time To record an announcement Step 1 Use the soft key labeled Directory Step 2 Use t...

Page 19: ...ormat for the date and time the announcement will play 10 Playing Recorded Calls If your phone has the appropriate CoS parameter set you can play back recorded calls To play a recorded call Step 1 Use the soft key labeled Directory Step 2 Use the navigation keys to select Features and then press OK Step 3 Use the navigation keys to select Playback Recorded Calls and select OK Step 4 Select the typ...

Page 20: ...p 1 Use the soft key labeled Directory Step 2 Use the navigation keys to select Features and then press OK Step 3 Use the navigation keys to select Stop Announcement and select OK Step 4 Follow audio prompt Note The Directory Features Restart Nyquist Server submenu is only if the station Type is set to Admin Phone Note Restart Nyquist Server only restarts the Nyquist applica tion it does not reboo...

Page 21: ...s the call will not discon nect until all Pause actions have been executed A routine launched from the Admin Phone can end with any of the following page commands provided the Admin Phone has the appropriate CoS enabled All Call Emergency All Call Facility Page Mutli Site All Call Multi Site Emergency All Call Zone Page Note The Directory Features Stop Scheduled Audio submenu is only available on ...

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Page 23: ...r 2 2 Calling extension Call extension speaker intercom auto answer CoS Call Any Station extension Call extension ringer telephonic ringing CoS Call Any Station extension Join conversation at extension CoS Join Conver sation Facility Number extension Call extension at Facility Number 981AAANNNNNNN Place long distance call with area code AAA Area code NNNNNNN number Note The use of feature dial cod...

Page 24: ...nsion When Busy or No Answer CNBN 975 Cancel Call Forwarding 976 Call Forwarding Status Caller only 977 Call Forwarding Status All users 2 4 Call Parking Call Pickup DTMF 72 Park call during call To pick up a parked call dial the parked call s extension by default extensions 21 29 that was provided when the call was parked using 72 The parking lot extensions can be changed at the Admin Web UI thro...

Page 25: ...eated conferences that includes the conference number and the extension that created the conference 2 7 Monitoring Recording 978 extension Monitor call or location at extension CoS Monitor Calls Locations DTMF 4 Enable spy mode MUTE during call monitoring DTMF 5 Enable whisper mode during call monitoring DTMF 6 Enable barge mode during call monitoring Note If the conference owner enters 0000 as th...

Page 26: ...e Number CoS Zone Paging Zone Real time Page to Zone that belongs to a queue CoS Zone Paging Note When you record an announcement by dialing 990 or by selecting Record Announcement on the Admin phone s Announce menu the initial DTMF Code for the recorded and saved announcement will be set to the announcement s row ID You can change the DTMF Code after the announcement is saved by editing the annou...

Page 27: ...e Paging 991 Zone Number Record page for Zone Number CoS Zone Paging 992 Cancel Recorded Page CoS Zone Paging 992 Zone Number Cancel Recorded Page for Zone Number 2 9 Voicemail CoS Voicemail 900 Voicemail for current caller 904 extension Voicemail for specified extension 904 extension Leave voicemail for specified extension 2 10 Walking CoS CoS Walking Class of Service 3 authCode extension Current...

Page 28: ...Execute Routine with Routine DTMF Code 2 13 Audio Distribution CoS Audio Distribution 987 DTMF Code Start Audio Distribution for DTMF Code 980 DTMF Code Stop Audio Distribution for DTMF Code 920 Stop ALL Scheduled Audio 2 14 Miscellaneous Dial Codes 349 Restart Nyquist system server 9 Toggle Audio Distribution to associated speaker 0000097 Disable Audio CoS Disable Audio Note During the Check In p...

Page 29: ...contact number Close contact number on I O Controller extension For example dialing 942 120 1 closes con tact number 1 on I O Controller 120 dialing 943 120 1 opens con tact number 1 on I O Controller 120 943 extension contact number Open contact number on I O Controller extension ...

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