troubleshooting:
10
15
Problem
Will not turn ON.
Will not power OFF.
• Product is not plugged into power outlet.
• Power outlet is not active.
• Did not hold power button long enough.
Turns ON, cannot adjust formula mixture
amount by turning dial or will not dispense
formula powder or water. Sanitize feature
will not work.
• Lid for Formula Container is open.
• Formula Container is not completely
pushed down.
• Close Lid.
• Check fit of Formula Housing and push down
until it is seated in product.
Turns ON, but will not dispense - Blue
Water Tank light is blinking.
• Water tank is empty.
• Water tank not firmly in place.
• Refill Water tank.
• Check fit of water tank and secure firmly in place.
Turns ON, but will not dispense formula
powder - Red Status light is blinking.
• Formula Container is empty.
• Refill Formula Container.
Turns ON, but Cleaning Cycle, Status and
Water temp lights are blinking. Will not
start dispense cycle.
• Custom programming of formula powder
was not completed.
• Redo custom programming with formula
powder as described on page 11, or shut OFF
unit and slide formula programming switch to
AUTO position.
Temperature of formula mix is not warm.
• Water temperature switch is set to
Water tank temperature setting.
Blue light on Right is ON.
• Shut product OFF by pressing and holding power
button for 3 seconds. Slide water temperature
switch to Warm setting. Turn unit back ON.
Formula dispensing is very slow. Formula
container is full.
• Formula in formula container has
clumped together. This can happen in
high humidity after a few days of non-use.
• Formula nozzle may be clogged.
• Formula Dispensing mechanism is
damaged or worn.
• Manually agitate the formula using a utensil, such as
a spoon, or remove formula powder from formula
container to mix and refill formula container.
• Remove formula housing, remove formula nozzle
and clean nozzle. Once clean and dry, replace
nozzle and formula housing. If above is done in 5
minutes, press dispense and machine will finish
making the bottle.
• Replace formula dispensing mechanism by
contacting our Consumer Relations Team at
1-800-268-6237 or
www.newbornfree.com/contact.
Use replacement part numbers shown on page 3.
Excessive amount of formula is being
dispensed.
• Custom formula calibration error.
• Redo custom programming with formula
powder as described on page 11. Be careful
not to hold onto bottle while it is on
SmartScale during programming steps.
If you cannot remedy problems with the Bottle Genius by using the troubleshooting guide above, please contact our Consumer
Relations Team at 1-800-268-6237 or www.newbornfree.com/contact.
Water does not dispense right away after
dispense button is pressed.
• Water heater needs to warm up before
dispensing warm water, especially after
water tank is filled with cold water.
• Time can be shortened by using room
temperature water in Water Tank.
Potential Cause
Remedy
During bottle preparation, machine stops
dispensing, Red status light is blinking.
• Formula powder needs to be refilled.
• Refill formula powder. If this is done in 5
minutes, you can press the dispensing button
and machine will finish dispensing for bottle.
• If formula housing is full, formula powder
may have clumped together in formula
housing.
• If formula housing is full, formula nozzle
may be clogged.
During bottle preparation, machine stops
dispensing. Blue water tank light is blinking.
Water tank needs to be refilled.
• Remove bottle from SmartScale. Remove and
refill water tank. Install water tank into machine
and replace bottle on SmartScale. If this is done
in 5 minutes, press dispense button and machine
will finish making the bottle.
• Make sure plug is securely inserted into power
outlet.
• Check outlet for power.
• Press power button and hold for 3 seconds.
Bottle preparation is taking a long time.
Machine shuts off.
• Machine will shut off automatically after
15 minutes of non-use after making a
bottle.
• Water tank is empty and dispense button
is pressed without refilling the water tank.
• Press power button to turn machine ON.
• Refill water tank and press power button.
Discard contents of any partially made bottles.
Bottle preparation must be started with a clean,
empty bottle.
• Refer to above remedies if refill is not needed.
