B400R 1-3kVA User Manual
37
7. Trouble Shooting
If the UPS system does not operate correctly, check the operating information on the LCD display.
Please use the table below to help identify and resolve the problem. If the problem cannot be
rectified please contact your distributor or Borri for assistance.
Problem
Possible Cause
Remedy
No indication or alarm even
when the system is connected
to mains supply
No Input voltage
Check cable condition and
condition of mains socket the
UPS is connected to
Emergency supply period
shorter than nominal value
Batteries not fully charged /
batteries defective
Charge the batteries for at
least 5 – 8 hours and then
check capacity. If the problem
persists, please contact your
distributor or Borri for
assistance
Fan Failure
Alarm Code: 84
Abnormality in fan operation /
fan defective
Check if the fan is running, if
the fan is not operating, please
contact your distributor or
Borri for assistance
Battery Over Voltage
Alarm Code: 16
Battery is over charged
Stop charging the batteries
automatically, after the
battery voltage has returned to
a normal level, and mains is
normal, set batteries to charge
automatically once more
Battery Low
Alarm Code: 12
Battery Voltage is low
Should the alarm sound every
second, it’s recommended the
protected equipment is safely
shutdown.
Charge Fail
Alarm Code: 15
UPS charger is faulty
Please contact your distributor
or Borri for assistance.
Inverter Temperature High
Alarm Code: 86
UPS internal temperature is too
high
Check ventilation to UPS is not
blocked, check the ambient
temperature
Ambient Temperature High
Alarm Code: 82
The ambient temperature is too
high
Check the environment
ventilation, adjust rooms
ventilation settings
Battery Open
Alarm Code: 11
Battery pack is not connected
correctly
Power down the UPS and
disconnect from the mains,
check that connections
between UPS and batteries are
secure, check the battery
breaker is on
Service Battery
Alarm code: 13
Batteries may need to be
replaced/ at end of
recommended service life
Please contact your distributor
or Borri for assistance