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EXTENDED WARRANTY DETAILS 

 

 
 
Boru Stove Model: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Serial Number of Stove:   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Agent Purchased From:   

 

 

 

 

 

 

 

 

 

 

Date of Purchase: 

 

 

 

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Invoice Number: 

 

 

 

 

 

 

 

 

 

 

 

Customer Name:

 

  

 

 

 

 

 

 

 

 

Customer Contact Number: 

 

 

 

 

    

Email Addres

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Customer Address: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Installed by: 

 

 

 

 

 

 

 

 

 

 

 

 

 
Installers Contact Number: 

 

 

 

 

  

Email Address:

  

 

 

 

 

 

Installers Address: 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Date of Installation: 

 

 

 

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Chimney draught reading: 

 

__________ Without Fire   _________ With Fire 

 
Air Supply Compliance:   

 

______________________________________________________ 

 

 
Installers Signature: 

 

 

 

 

 

 

 

 

 

 

 

 

Please sign to confirm your understanding of the terms and conditions over leaf and that all information 
given is correct and installation conforms to the latest Building Regulation Technical Guidelines F, J & L  
 

Please note that Boru Stoves cannot cover installation of replacement parts or stoves. This must be done at the customers own expense. Any expense 
incurred by Boru Stoves or its agents or dealers in recovering or inspecting a perfectly functioning stove outside of the terms of extended  warranty 
will be at the expense of the stove owner. 

 

A call out charge will apply if our engineer attends any stove problem which is not related to product failure and/or which is not covered 
under our terms of extended warranty cover. 

 

Please note you must submit a copy of your invoice when submitting your extended warranty details, failure to do so will result in your 
extended warranty being inactive. 

 
Customers Signature:   

 

 

 Date: 

 

 

 

 
 
Email: 

sales@borustoves.ie

   

 

 

 

 

 

 

 

Phone: 0504-59033

  

Please be advised your extended warranty must be activated within three months from the day of purchase.  After this Righpur Ltd t/a Boru Stoves will cancel their offer of 
extended warranty.  If you require confirmation of an activated extended warranty please include a stamped addressed envelope or provide us with your email

 

address.  

This form must be completed upon installation and returned to: 

Boru Stoves, Boru House, Templemore Road, Thurles, Co. Tipperary, Ireland

 

This form must be filled out IN FULL and in BLOCK

 CAPITAL 

LETTERS 

Summary of Contents for Carraig Mor

Page 1: ...U BOILER STOVE Carraig Mor 20kW With Co2 burn Technology INSTALLATION OPERATION INSTRUCTIONS FUEL GUIDELINES PLEASE SEE PAGE 15 16 TO AVAIL OF OUR EXTENDED WARRANTY COVER PLEASE FILL OUT PAGE 35 IN FULL OR VISIT http borustoves ie boru stoves warranty FOR DETAILS ...

Page 2: ...Safety Page 20 21 11 Replacement parts Page 21 22 12 Stove maintenance Page 23 24 13 Cleaning the glass Page 24 14 Test and repair of rope seal Page 25 15 Ash removal Page 25 26 16 In the event of a chimney fire Page 26 17 Carbon monoxide Page 26 Frequently asked questions Page 27 29 Service and maintenance record Page 30 31 Extended Warranty policy and procedures Page 32 Trouble shooting Page 33 ...

Page 3: ...t 21 2kW Energy Efficiency 77 1 Fire Safety Approved Boiler type Wraparound boiler for up to 14 single radiators or 55 000 BTU s Each radiator is based on a 4 X 2 1200mm X 600mm standard single radiator Airwash system for cleaner glass CO2 burn technology for a cleaner burn Thermostatically controlled air damper Available with optional central air intake outside air ...

Page 4: ...ling Health Safety Precaution Please ensure that you have made the adequate facilities and made suitable lifting aids available for the safe unloading and site handling of your Carraig Mor 20kW Boiler Stove as this stove weighs over 150kg packaged Remove packaging from around the stove Disposal Recycling of the packaging must be done in accordance with Health Safety Regulations Check the exterior ...

Page 5: ... extended warranty sheet in a safe place fill out and hand the extended warranty sheet to the stove owner on completion of the installation See page 35 for extended warranty form A detailed service maintenance record must be logged as this will be required in the event of a extended warranty claim see pages 30 31 and 34 ...

Page 6: ...ue to pass Never use petroleum based products to start or freshen up a fire in the stove Use of volatile fuels will cause an unsafe condition and cause the stove to over fire and will void your extended warranty A discoloured vent may be caused by carbon monoxide this must be investigated immediately Inadequate ventilation can result in a negative pressure in the room resulting in an unsafe condit...

Page 7: ...e stove must therefore be installed in the room where the most time is spent and in the most spacious room possible The Carraig Mor 20kW Boiler Model Stove produces radiant heat The stove must be situated in accordance with parts J F L of the Building Regulations The clearance specifications in this manual must be adhered to and comply with Building Regulations 2 4 HEARTH A constructional hearth s...

Page 8: ... proper draught Failure to do so will mean that fuel is burned inefficiently causing smoke and blackening of the glass and may also cause smoke to come back into the room which may cause serious injury or even death Soot and blackening around the outside of the stove must not be tolerated IN THIS INSTANCE DO NOT USE YOUR STOVE CONTACT YOUR ACCREDITED INSTALLER 2 6 CLEARANCES REQUIREMENTS Allow an ...

Page 9: ... The chimney height and position of the chimney terminal should conform to Building Regulations Check that the chimney is in good condition dry free from cracks and obstructions An existing fireplace opening can be closed up or sealed using a register plate If installing into a masonary chimney it is required to fit a register plate in accordance with Building Regulations The diameter of the flue ...

Page 10: ...IF YOU HAVE ANY DOUBTS ABOUT THE SUITABILITY OF THE CHIMNEY CONSULT YOUR LOCAL AUTHORISED DEALER STOCKIST If there is no chimney in place then a prefabricated or twin wall chimney may be fitted in accordance with pipe manufacturer s instructions Particular attention must be paid to the chimney height and position The flue from the stove must be totally sealed into the chimney and not drawing air f...

Page 11: ...ess with an accredited chimney specialist Other factors that can affect the flue draught include Trees or other buildings nearby causing turbulence High and gusty winds Outside temperature 4 CONNECTION TO THE HEATING SYSTEM NOT ALL HEATING SYSTEMS ARE SUITABLE FOR STOVES PLEASE ENSURE THE HEATING SYSTEM IS SUITABLE FOR A STOVE BEFORE INSTALLATION NEVER install this stove into a pressurised heating...

Page 12: ...n the stove and cylinder An expansion overflow pipe must be fitted to an expansion tank which MUST be vented to the atmosphere above the height of the expansion tank There must be no valves between the stove and the expansion overflow pipe and it must not be possible to obstruct the pipe in anyway Condensation may be present when filling the boiler with cold water for the first time care must be t...

Page 13: ...13 ...

Page 14: ...NT BUT NOT FORCE RESISTANT Overnight burn all dampers need to be used as follows Both dampers on door fully closed Thermostat turned down to zero restricting the air feed into the stove Overnight burn will also depend on the fuel you are burning and the draught on your chimney you will need to try a number of situations and fuels to see what works best for you The automatic stove damper is to allo...

Page 15: ...sulating layer at the base of the fire to protect the grate from direct contact with the burning fuel With such low ash content in petroleum coke the fuel tends to burn at a higher temperature than mineral fuels The components of solid fuel burning appliances are not generally designed to cope with the intensity of the heat that is generated by the burning of petroleum coke based fuels High petrol...

Page 16: ...FIRE HAZARD AND OR RELEASE TOXIC FUMES THIS WILL VOID THE EXTENDED WARRANTY Fuel should be stored in a dry place and fuel should be dried for at least 18 24 months in the correct conditions or have a moisture content of 20 or below to ensure you get the optimal efficiency from the stove Wet wood peat may cause serious creosote which may damage the flue system and even the stove Also the use of wet...

Page 17: ...urn the dial in a clockwise position and bring the number 8 to the zero marker When using this damper close the primary air lever fully and in a clockwise motion turn the dial to number 8 allowing the maximum amount of air into the firebox in order to get the fire established NEVER run the automatic stove damper at 8 constantly as this will lead to a state of over fire and will affect the heat tra...

Page 18: ...y and cause irreparable damage DO NOT OVER FIRE IF THE CHIMNEY OR STOVE GLOW RED YOU ARE OVER FIRING CAUSING AN UNSAFE CONDITION EVIDENCE OF OVER FIRING WILL VOID THE EXTENDED WARRANTY Do not build the fire too close to the glass Do not abuse the glass doors Do not strike or slam the door closed Do not over tighten the glass clips screws a little over hand tight is all that is required ...

Page 19: ...ntake Airwash is the preheating of air and funnelling of that air down the front of the glass to ensure a clear view see page 24 for keeping your glass clean This control can also be used as a secondary air intake Co2 Burn Technology Secondary burn which re ignites unburned gases burning the fuel at the maximum efficiency and also helps to save the environment Reducing the air intake will cause th...

Page 20: ...nd airway Wood burns better on a bed of ash which only needs to be removed occasionally Wood only The handle sliders get extremely hot USE MULTI TOOL PROVIDED See diagram below 10 SAFETY This appliance gets very hot even long after the fire has been extinguished Always use the multi tool or a glove when opening the door or using the air dampers Always use a fire guard in the presence of children t...

Page 21: ...ver firing can be identified by warped plates grates etc rust coloured steel paint pigment that has turned to a dusty white finish An over fired stove will void the extended warranty Never leave the stove unattended for long periods of time without first adjusting the air controls to a reduced and safe setting Your Boru Stove has been manufactured certified to a high standard Care and attention mu...

Page 22: ...22 ...

Page 23: ...routine for the fuel and firing technique check daily for creosote build up until experience shows how often you need to clean to be safe Be aware that the hotter the fire the less creosote is deposited the weekly cleaning may be necessary in mild weather even though monthly cleaning may be enough in coldest months Contact your local fire authority on how to handle a chimney fire Have a clearly un...

Page 24: ...the glass breaks when the fire is lighting leave until the fire is extinguished Do not open the door until the stove is completely cool Glass for your Stove is 4mm Boru Stoves Heat Resistant Glass Only use genuine Boru Glass If handling glass whether broken or not ALWAYS wear protective gloves On start up the glass is cold Water vapour coming from the moist burning fuel reaches this cold glass sur...

Page 25: ...INSTALLER OR LOCAL AGENT IMMEDIATELY 15 ASH REMOVAL You should always wear protective gloves when removing ash If possible this should be done before lighting the stove when the ash is cold To empty the ash riddle the ash into the ash pan When the ash pan is full remove it using the multi tool provided To remove the ash open the stove door and use the multi tool provided to lift the ash pan out of...

Page 26: ... the furniture away Ensure that the Fire Brigade can gain access to your roof space in order to check this area for signs of fire spread 17 CARBON MONOXIDE To ensure proper combustion and removal of products of combustion a heat producing appliance should be installed and regularly serviced The provision of an alarm in accordance with Part J of the Building regulations 2014 Technical Guidance Docu...

Page 27: ...from an authorised dealer This extended warranty does not include your wearable parts See page 32 35 and 36 for guidelines Why am I not getting heat from my stove Check your stove has been installed insulated sealed correctly in accordance with Building Regulations and the guidelines set out in this manual Check all ropes seals are intact Check your fuel has less than 20 moisture content See Page ...

Page 28: ...eeds this a draught stabiliser must be installed Why is the stove not heating my water radiators Check with an accredited heating specialist if the stove has been installed correctly and as per guidelines set out in this manual All Boru Stoves boiler model stoves are designed to heat water once installed correctly into a suitable heating system guidelines set out in this manual must be followed al...

Page 29: ...ay even cause death Why is there no tension on the thermostat Spinning The thermostat dial black dial No 1 8 may not be connected to thermostat stem correctly When the boiler is up to temperature the dial will feel loose until the thermostat probe senses a reduction in temperature at which point the thermostat will open to allow increased airflow at this point you will be able to feel tension on t...

Page 30: ...r Details of service items replaced Date Serviced by Signature Contact number Details of service items replaced Date Serviced by Signature Contact number Details of service items replaced Date Serviced by Signature Contact number Details of service items replaced Date Serviced by Signature Contact number ...

Page 31: ...r Details of service items replaced Date Serviced by Signature Contact number Details of service items replaced Date Serviced by Signature Contact number Details of service items replaced Date Serviced by Signature Contact number Details of service items replaced Date Serviced by Signature Contact number ...

Page 32: ...e note that Boru Stoves cannot cover installation of replacement parts or stoves injury to persons or property or any consequential loss this must be done at the customer s own expense A perceived fault in the stove may be a fault of the plumbing or failure of some other part of the heating system outside of Boru Stoves control Before making a claim under extended warranty please ensure that the r...

Page 33: ... water running down the inside of the chimney reducing the flue temperatures To help this problem care must be taken to use good quality kindling wood when starting the fire and running the stove at a higher heat setting than normal for a period or no more than 10 15 minutes after start up to fully heat the chimney It may be advisable to fit a rain cowl to the chimney to reduce this problem please...

Page 34: ...___________________________________________ ______________________________________________________________________________ Please provide contact details of your stove installer Name Phone No Address E Mail Please tick to confirm you authorise Boru Stoves to contact your stove installer Yes I authorise _____ No I do not authorise _____ If you answered no please state the reason ___________________...

Page 35: ... inspecting a perfectly functioning stove outside of the terms of extended warranty will be at the expense of the stove owner A call out charge will apply if our engineer attends any stove problem which is not related to product failure and or which is not covered under our terms of extended warranty cover Please note you must submit a copy of your invoice when submitting your extended warranty de...

Page 36: ...ne or by our manual form which is included with our user manual This manual is placed in each stove before it leaves our factory Our offer of extended warranty expires after 3 months Void This extended warranty cover is not valid if The stove has not been installed in accordance with the latest Building Regulations Technical Guidance Document F J L and guidelines set out in this manual The chimney...

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