Access Easy Controller 2.1
Appendix E Troubleshooting | en
115
Robert Bosch (SEA) Pte Ltd
Hardware Installation Manual
2018.11 | 1.0.6 | F.01U.122.796
Symptom: From the AEC2.1 Login screen, the message “
Incorrect password
” is displayed
when you click the Login box after entering the user id and password.
Possible cause:
You are entering the wrong password for the user id.
–
Passwords are case sensitive. Be sure you are typing upper and lower case characters
correctly.
–
If the password for the user id was recently changed, perhaps the database change was
not saved. Try the old password.
–
Perhaps the user forgot the password. Log in using any other user id that has database
administrative privileges. Then change the password for the user in question. Save the
database after making the change.
22.2
Network Connectivity Problems
This section offers troubleshooting guidance for situations when you are unable to
communicate with the AEC2.1 over the customer's network.
Be sure to follow the steps below in order when diagnosing the cause of the connectivity
problem. Do not skip any steps.
Step 1 - Confirm the controller's compatibility with the customer's network
Procedure:
Review the AEC2.1 application checklist to confirm the controller's compatibility with the
customer's network. The application checklist can be found in
Appendix G Blank Configuration
Form, page 127
of this manual.
Decision:
Can a “
Yes
” answer be confirmed for all questions in the application checklist?
Yes
- Proceed to step 2.
No
- AEC2.1 will not work in your application. Have the customer make corrections as
suggested in the application checklist, then re-start this procedure. If the customer cannot
make the suggested corrections, then an alternative access control solution should be
suggested.
Step 2 - Confirm that the basic AEC2.1 is operating correctly
Procedure:
1.
Observe that LED 9 on the interface board is blinking. This shows that the processor on
the interface board is operating.
2.
Observe LED 10 and LED 11 located on the interface board. These LEDs should be
blinking. This shows that the CPU is interacting with the interface boards.
3.
Observe the Green LED on the RJ45 jack on the CPU board. It should be lit steady.
4.
Observe the Amber LED on the RJ45 jack on the CPU board. It should be flickering
momentarily.
Decision:
Did all indicators perform as described in this step?
Yes
- Proceed to step 3
No
- There is a basic problem with the controller. Replace the interface board
Summary of Contents for Access Easy Controller 2.1
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