25
Eliminating minor faults yourself
Before you call customer service:
– Please check whether you can eliminate the fault yourself based on the following information.
– Run an appliance self-test (see Appliance self-test).
Customer service will charge you for advice, even if the appliance is still under guarantee.
Fault
Possible cause
Remedial action
Temperature differs greatly
from the set value.
In some cases it is adequate to switch
off the appliance for 5 minutes.
If the temperature is too high, wait
a few hours and check whether the
temperature has approached the set
value.
If the temperature is too low, check the
temperature again the next day.
No display on the display
panel.
The mains plug of the appliance is not
in the socket properly. The fuse for the
domestic supply is switched off.
Check whether the power is on,
the fuse must be switched on.
Warning signal sounds and the
temperature display on the
freezer compartment flashes.
The freezer compartment is too warm!
Frozen food is at risk!
– The ventilation openings have been
covered.
– Freezer compartment door is open.
– Too much food was placed in the
freezer compartment at once.
Press the “alarm/lock” button to switch
off the warning signal and the flashing
display.
The warmest temperature reached in
the freezer compartment is indicated
on the temperature display of the
freezer section for ten seconds.
Frozen food which has started
thawing or which has thawed can
be refrozen if meat and fish were
above 37 °F (+3 °C) for not more
than one day or other frozen food
was above 37 °F (+3 °C) for not
more than three days.
Condensation forms on the
discharge unit of the
dispenser.
The environment is to humide.
Switch on the condensation heating.
To switch off the condensation heating:
press the switch to “0”.
The interior light is not
functioning.
The light switch for the freezer or
refrigerator compartment is sticking.
Check whether the light switch can
move.
The LED light is defective.
See “LED light” section.
The appliance becomes
slightly louder for a brief
period.
Not a fault!
Your appliance is designed to save energy. Under certain
conditions (e.g. activation of the Super function) the appliance must work
harder for a brief period and therefore becomes slightly louder.
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