9
Trouble shooting
Malfunctions often have simple explanations. Please read the
following notes before calling the after-sales service.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out and damaged power cables replaced by one of our trained
after-sales technicians. If the appliance is defective, unplug the
appliance from the mains or switch off the circuit breaker in the
fuse box. Contact the after-sales service.
LED lights
Defective LED lights must only be replaced by the
manufacturer, their customer service department or a licensed
technician (electrician).
Malfunction table
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate with these numbers can be
found inside the appliance (remove the metal mesh grease
filter to gain access).
You can make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
Please be aware that a visit by an after-sales engineer will be
charged if a problem turns out to be the result of operator error,
even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Accessories for circulated air mode
(not included in the delivery)
Problem
Possible cause Solution
The appliance
does not work
The plug is not
plugged in.
Connect the appliance to
the electricity supply
Power cut
Check whether other
kitchen appliances are
working
Faulty fuse
Check in the fuse box to
make sure that the fuse for
the appliance is OK
The button illu-
mination does
not work.
The control unit
is faulty.
Call the after
sales service.
The lighting
does not work.
The LED lights
are defective.
Call the after-sales service.
H
or
y
flashes
in the display.
The grease filter
or the activated
charcoal filter is
saturated.
Clean the filter or change
the activated charcoal filter;
see section
Cleaning and
maintenance
.
E no.
FD no.
After-sales service
O
GB
0344 892 8979
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
DHZ5335
DHZ5316
DSZ6200
DSZ5201
