Customer service
en
27
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
containing these numbers can be found on the right-
hand side of the oven door. You can make a note of the
numbers of your appliance and the telephone number
of the after-sales service in the space below to save
time should it be required.
Please note that there will be a fee for a visit by a
service technician in the event of a malfunction, even
during the warranty period.
After-sales contact details for all countries can be found
in the attached after-sales service directory.
J
Tested for you in our
cooking studio
Tested for you in our cooking studio
Here, you can find a selection of dishes and the ideal
settings for them. We will show you which type of
heating and temperature are best suited to your dish.
You will get information on suitable cooking
accessories and the height at which they should be
placed in the oven. You will also get tips about
cookware and preparation methods.
Notes
■
The values in the table always apply to dishes
placed into the cooking compartment when it is cold
and empty.
Only preheat the appliance if the table specifies that
you should do so. Line the accessories with
greaseproof paper before preheating the appliance.
■
The times specified in the tables are intended as a
guide only. These values depend on the quality and
composition of the food.
■
Use the accessories provided. You can purchase
other accessories from after-sales service or
specialist retailers.
Remove any unnecessary accessories and
ovenware from the cooking compartment.
■
Always use oven gloves when taking hot
accessories or ovenware out of the cooking
compartment.
■
Your oven can be used to bake on one level.
Caution!
The appliance was manufactured in accordance with
the reference gases specified in the standards. If a gas
is used which does not comply with the specified gas
mixture and pressure, cooking performance and heat
output may not produce the desired result.
Note:
A lot of steam can build up in the cooking
compartment when cooking food.
Your appliance is very energy-efficient and radiates very
little heat to its surroundings during operation. Due to
the high difference in temperature between the
appliance interior and the external parts of the
appliance, condensation may build up on the door,
control panel or adjacent kitchen cabinet panels. This is
a normal physical phenomenon. Condensation can be
reduced by preheating the oven or opening the door
carefully.
Cakes and pastries
Cake tins
When you are baking in the cake tin, insert the wire rack
at the level indicated and place the cake tin on the wire
rack.
E no.
FD no.
After-sales service
O
Gas designation
Gas mixture (%)
G20
CH
4
=100
G25
CH
4
=86, N
2
=14
G30
n-C
4
H
10
=50, i-C
4
H
10
=50
