Bosch HGW3ASQ50M, Instruction Manual

Trouble shooting    

en

29

3

Trouble shooting

Trouble shooting

If a fault occurs, there is often a simple explanation. 

Before calling the after-sales service, please refer to the 

fault table and attempt to correct the fault yourself.

Rectifying faults yourself

You can often easily rectify technical faults with the 

appliance yourself.
If a dish does not turn out exactly as you wanted, you 

can find useful cooking tips and instructions at the end 

of this instruction manual. 

~

 "Tested for you in our 

cooking studio" on page 31

--------

:

Warning – Risk of injury! 

Incorrect repairs are dangerous. Do not attempt to 

repair the appliance yourself. Repairs must only be 

carried out by one of our trained after-sales engineers. If 

the appliance is defective, call the after-sales service.

:

Warning – Risk of electric shock! 

Incorrect repairs are dangerous. Repairs may only be 

carried out and damaged power cables replaced by 

one of our trained after-sales technicians. If the 

appliance is defective, unplug the appliance from the 

mains or switch off the circuit breaker in the fuse box. 

Contact the after-sales service.

Fault messages on the display

If an error message (starting with "

“

") appears on the 

display, e.g. 

“‹†

–

„ƒ

, tap the 

v

 button. This will reset 

the error message. If necessary, reset the time.
If the error message does not go out after pressing the 

v

 button, switch off the appropriate fuse in the fuse 

box and then switch it back on after 10 seconds. 
If the error was a one-off, you can continue to use the 

appliance as normal. If the error message appears 

again, notify our after-sales service and quote the exact 

error message and the E no. (product number) of your 

appliance. 

Fault

Possible 

cause

Remedy/notes

The appliance 

does not start.

The fuse is 

faulty.

Check the fuse in the fuse box.

Power failure Check whether the kitchen light 

or other kitchen appliances are 

working.

Disruption of 

gas supply

Make sure that the gas supply 

valves are open.

The time is flash-

ing on the display.

Power failure. Reset the time.

The settings on 

the appliance 

cannot be config-

ured. A key sym-

bol has lit up on 

the display or 

†‘”“

.

The child-

proof lock is 

activated.

Deactivate the childproof lock by 

pressing and holding the button 

with the key symbol for approx. 4 

seconds.

Fan position not 

working.

The grill 

selector is 

switched on.

Make sure that the grill selector is 

switched off.

The fan posi-

tion is not 

selected.

Make sure that the fan position is 

switched on.

Fan fault

Call the after-sales service.

The oven light has 

failed 

The oven light 

is faulty

Replace the oven light. (see sec-

tion entitled "Replacing the oven 

light")

The gas burner 

does not ignite.

Power cut or 

damp ignition 

plugs

Light the gas burner with a gas 

lighter or a match.
Do not operate the oven without 

power.

The flame (oven) 

does not burn 

through all outlet 

openings.

Normal build-

up of dirt

The burner must be profession-

ally cleaned.

All dishes pre-

pared in the oven 

burn within a 

short period of 

time.

The thermo-

stat is faulty.

Call the after-sales service.

The door panel 

steams up when 

the oven heats 

up.

This is a nor-

mal occur-

rence caused 

due to the 

temperature 

difference

No intervention needed; this has 

no effect on performance.

The oven 

switches off.

The gas pres-

sure is too 

high or too 

low

Check whether the correct pres-

sure regulator is being used.

Power failure Check the oven's power supply.
Incorrect 

installation

Make sure that the appliance was 

installed according to installation 

instructions.

The cooling fan is 

not working.

The cooling 

fan is faulty.

Call the after-sales service.