10
Malfunction table
Malfunctions often have simple explanations. Please refer to the
malfunction table before calling the after-sales service.
If a meal does not turn out exactly as you wanted, refer to the
Tested for you in our cooking studio
section, where you will
find plenty of cooking tips and tricks.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
You can take remedial action yourself for some error
messages.
Troubleshooting
Recess in cooking
compartment
Damp cloth:
Ensure that no water seeps through the
turntable drive into the appliance inte-
rior.
Turntable and turnta-
ble ring
Hot soapy water:
When putting the turntable back in
place, make sure it slots in correctly.
Wire rack
Hot soapy water:
Clean using stainless steel cleaning
agent or in the dishwasher.
Door panels
Glass cleaner:
Clean with a dish cloth. Do not use a
glass scraper.
Seal
Hot soapy water:
Clean with a dish cloth, do not scour. Do
not use a metal or glass scraper for
cleaning.
Area
Cleaning agents
Error message
Possible cause
Remedy/note
The appliance does not work
The plug is not plugged in.
Plug the plug in
Power failure
Check whether the kitchen light works.
Faulty circuit breaker
Look in the fuse box to make sure that the cir-
cuit breaker for the appliance is in working
order.
Faulty operation
Switch off the circuit breaker in the fuse box.
Switch it back on after approx. 10 seconds.
Three zeros light up in the display.
Power failure
Reset the time.
The appliance is not in operation. A
cooking time appears in the display.
The rotary selector was actuated acciden-
tally.
Press the Stop button.
The Start button was not pressed after set-
ting.
Press the Start button or cancel the setting with
the Stop button.
The microwave does not work.
The door was not fully closed.
Check whether food residue or debris is
trapped in the door.
The Start button was not pressed.
Press the Start button.
It takes longer than before for the
food to heat up
The microwave power level setting was too
low.
Select a higher microwave power setting.
A larger amount of food than usual has
been placed in the appliance.
Double the amount – double the time.
The food was colder than usual.
Stir or turn the food during cooking.
The turntable makes a scratching or
grinding noise.
Dirt or debris in the area around the turnta-
ble drive.
Clean the roller ring and the recess in the cook-
ing compartment.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault.
If this fault occurs repeatedly, please call the
after-sales service.
"M" appears in the display.
The appliance is in demo mode.
Press and hold the Start button and the Stop
button for approx. 7 seconds.
Demo mode is deactivated.
