Bosch IntuiKey Series, Installation Manual

IntuiKey Keyboard

Troubleshooting | en

23

Bosch Security Systems, Inc.

Installation Manual

F.01U.115.018 | 1.92 | 2008.12

4

Troubleshooting

4.1

System

1.

No text on displays:

–

Ensure that power is applied to the keyboard through at least one of the following:

MUX RJ-11 Cable

Allegiant RJ-11 Cable

DC Power Supply Jack

–

It is possible that the LCD contrast has been adjusted to a point that makes the 

displays unreadable. Pressing MON and CLR simultaneously resets the contrast to a 

central position for readability. Once the contrast is reset, select KEYBOARD 

CONTROL from the Product menu, then the CONTRAST ADJUST softkey and set the 

LCD contrast for optimal viewability.

2.

No LCD or keyboard backlight:

–

KBD Backlighting is provided at a low level, which may not be apparent in bright 

lighting conditions.

3.

LCD appears to have 

bad

 pixels:

–

To verify LCD operation, from the Product menu, select KEYBOARD CONTROL; then, 

select LCD Test to cycle the LCDs through a number of tests.

4.2

Keyboard

1.

When in the product menu, DVR or multiplexer is missing:

–

Unique address has not been set in the video devices. Use the front panel controls 

to access the appropriate on-screen menu to assign address and starting camera 

numbers. The IntuiKey will not properly recognize video devices if there are 

conflicting addresses in the system.

–

Check all interconnect cables for cut or broken wires between the keyboard and 

other devices.

2.

When in the product menu, the Allegiant product is not shown:

–

Verify that you are using a KBD-Universal. By removing power from the keyboard and 

reapplying it, a sign-on banner is displayed on the keyboard. The top line of both the 

softkey display and status display states the type of keyboard in use (only KBD-

Universal is capable of controlling Allegiant Series Video Switchers).

–

Check all interconnect cables for cut or broken wires between the keyboard and 

other devices.

–

The KBD only supports “.6P” keyboard protocol.

3.

Limited key and joystick operation:

–

To verify the operation of the keyboard, from the Product menu, select KEYBOARD 

CONTROL, then press the softkey associated with KEYBOARD TEST. This allows the 

verification of the operation of all keys and the joystick.