22
en
Troubleshooting
Problem
Cause
Remedy
The prepared meal is burnt. There is dirt underneath the pan.
Thoroughly clean the pan and the appli-
ance interior.
The pan is deformed.
Contact customer service.
Fault in the appliance.
Fault in the sensor.
The appliance boils over.
Filled beyond capacity.
Adjust the amount.
The temperature is too high.
Reduce the temperature.
The selected preparation
programme requires the meal to
be cooked with the lid open.
Open the lid of the appliance.
LED does not light up.
The appliance is switched off.
Switch on the appliance.
Fault in the power cord.
Contact customer service.
The hotplate does not
function.
Fault in the appliance.
Contact customer service.
The hotplate is damaged.
Water is flowing out of the
appliance.
The appliance features overflow
protection.
Remove the water. Remove the pan and
use a cloth to rub the appliance interior
dry. Ensure that no water enters the
appliance interior.
Display screen
E1~E6
Fault in the appliance.
Abort the preparation programme.
Disconnect the appliance from the power
supply. Switch the appliance on again. If
the problem persists, contact customer
service.
Display screen
E0
Fault in the appliance.
If the display persists for more than
20 seconds, disconnect the appliance
from the power supply and contact
customer service.
Display screen
E1
Incorrect pan inserted or pan not
recognised.
Disconnect the appliance from the power
supply and contact customer service.
Display screen
E2, E5, E6 or E7
The appliance has overheated.
Disconnect the appliance from the power
supply and allow to cool down. Restart
the appliance once it has cooled down.
Short-circuit in the appliance.
Disconnect the appliance from the power
supply and contact customer service.
Display screen
E3
Mains voltage too high.
Contact electricity provider or grid oper-
ator. Have the power supply checked by
an expert.
Display screen
E4
Mains voltage too low.
Display screen
E8
Communication failure.
Restart the appliance once it has cooled
down.
If you are unable to solve the problem, always call the hotline!
You will find the telephone numbers at the back of these instructions.
MUC_2-4_RU_8001013355.indb 22
10.08.2015 12:44:56