en
Customer Service
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15 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
15.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
¡
on the appliance certificate.
¡
on the lower section of the hob.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
16 Test dishes
This overview is intended for test institutes to facilitate
testing of our appliances.
The figures listed refer to preparation in cookware with
the following dimensions:
Schulte-Ufer four-part induction pan set HEZ390042
¡
Saucepan dia. 16 cm, capacity 1.2 l, for a single-cir-
cuit hotplate dia. 14.5 cm
¡
Pot dia. 16 cm, capacity 1.7 l, for a single-circuit
hotplate dia. 14.5 cm
¡
Pot dia. 22 cm, capacity 4.2 l, for a hotplate
dia. 18 cm or dia. 17 cm
¡
Frying pan dia. 24 cm, for a hotplate dia. 18 cm or
dia. 17 cm
If you perform testing with an 18 cm dia. hotplate with
a power rating of 1500 W, increase the time for bring-
ing to the boil by approx. 20%. Select the next higher
ongoing cooking setting.
Melting chocolate
Cookware /
Hotplate
Heat setting
Cooking time
(min:sec)
Lid
Cooking chocolate, e.g. Dr. Oetker dark
chocolate, 150 g
Saucepan
Hotplate:
dia. 14.5 cm
1.
approx. 30:00
No
Heating and keeping lentil stew warm
Cookware /
Hotplate
Heat setting
Cooking time
(min:sec)
Lid
Lentil stew,
"Recipe for lentil stew", Page 17
Initial temperature: 20 °C
Amount: 450 g
Pot
Hotplate:
dia. 14.5 cm
1. Heat the lentil stew
9
approx. 2:00
without stirring
Yes
2. Keep the lentil stew warm
1.
approx. 30:00
Yes
Amount: 800 g
Pot
Hotplate:
dia. 18 cm or
dia. 17 cm
1. Heat the lentil stew
9
approx. 2:00
without stirring
Yes
2. Keep the lentil stew warm
1.
approx. 30:00
Yes
Tinned lentil stew, e.g. Lentil terrine with sausages from Erasco
