16
Customer Service
Your Bosch® dishwasher requires no special care other than that described in the Care and Maintenance section of
this manual. If you are having a problem with your dishwasher, before calling for service please refer to the Self Help
section of the manual. If service is necessary, contact your dealer or installer or an authorized service center. Do
not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty.
If you are having a problem with your Bosch® dishwasher and are not pleased with the service you have received,
please take the following steps until the problem is corrected to your satisfaction:
1
Call us at 1-800-944-2904
2
Contact Customer Service from our web site: www.bosch-home.com/us or www.bosch-appliances.ca
3
Contact your installer or the Bosch® Authorized Service Contractor in your area.
4
Write us: http://www.bosch-home.com/us/customer-support/contact-us.html
Please be sure to include your model information as well as an explanation of the problem and the date it started.
You will find the model and serial number information on the label located on the edge of the dishwasher door.
Please make a copy of your invoice and keep it with this manual. The customer must show proof of purchase to
obtain warranty service.
Noise during
wash cycle
1. Dishes may not be arranged properly
1. Water circulation sound is normal, but if you suspect items are
banging into each other or into the spray arms, refer to the “Load-
ing the Dishwasher” (page 6) section of the manual for optimal
arrangement.
Detergent dis-
penser cover
will not shut
1. Improper operation of detergent cover
2. Previous cycle has not been finished or reset or
cycle or interrupted
1. Refer to “Adding Detergent and Rinse Aid” (pages 10) section of
the manual for instructions on opening and closing the dispenser
2. Refer to the “Operating the Dishwasher” (page 12) section of the
manual
Unable to select
desired cycle
1. Previous cycle has not finished
1. Refer to the “Operating the Dishwasher” (page 12) section of the
manual
Problem
Cause
Action
This Bosch dishwasher is backed by the Good housekeeping Seal. The limited
warranty reflected by the Good Housekeeping Seal means that if a product bearing the
Seal is defective within the first two years of purchase, Good Housekeeping will
replace the product or refund the purchase price. For details please visit GHSeal.com
This Bosch® dishwasher is backed by the Good Housekeeping Seal. The limited warranty reflected by the Good
Housekeeping Seal means that if a product bearing the Seal is defective within the first two years of purchase,
Good Housekeeping will replace the product or refund the purchase price. For details please visit GHSeal.com.
