SM Series Heat Pump
SM Series Heat Pump
6 720 220 406 (2015/02)
Subject to change without prior notice
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Troubleshooting
YELLOW "ALERT”
FLASH CODE 6
Open Start Circuit
Current only in run
circuit
1. Run capacitor has failed (may not be bad, verify)
2. Open circuit in compressor start wiring or connections
•
Check wiring and connectors between supply and
the compressor "S'" terminal
3. Compressor start winding is damaged
•
Check compressor motor winding resistance
YELLOW "ALERT”
FLASH CODE 7
Open Run Circuit
Current only in start
circuit
1. Open circuit in compressor run wiring or connections
•
Check wiring and connectors between supply and
the compressor "R” terminal
2. Compressor run winding is damaged
•
Check compressor motor winding resistance
YELLOW "ALERT"
FLASH CODE 8
Welded Contactor
Compressor always
runs
1. Compressor contactor has failed closed
2. Thermostat demand signal not connected to module
YELLOW "ALERT"
FLASH CODE 9
Low Voltage
Control circuit <
17VAC
1. Control circuit transformer is overloaded
2. Low line voltage (contact utility if voltage at disconnect
is low)
•
Check wiring connections Flash Code number
corresponds to a number of LED flashes, followed
by a pause and then repeated. TRIP and ALERT LEDs
flashing at same time means control circuit voltage
is too low for operation
Comfort Alert Module -Flash Codes
Status LED
Status LED
Description
Status LED Troubleshooting Information Solution
HRP Troubleshooting
Problem
Possible Cause
Checks and Corrections
NO FLOW
LOW FLOW
No Power
Check power supply
On/Off Switch Position
Set switch to “ON” position
Compressor Contactor
Engage heat pump contactor
Broken or loose wires
Repair or tighten wires
Air Lock
Purge air from piping system
Stuck pump shaft/impeller
Remove pump cartridge and clean
Defective pump
Replace pump
Kinked or under sized water piping
Repair kink and check for proper line size
HIGH WATER
TEMPERATURE
Water temp limit closed
Stuck limit switch
Sensor not attached securely to line
LOW HEAT OUTPUT
Scaled or fouled heat exchanger
Clean heat exchanger