Bosch Tassimo Vivy 2, Instruction Manual

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en

Troubleshooting

h

The following table contains solutions to problems or faults which may occur  during 

operation of the appliance and that can be easily rectified at home. If you are not satis

-

fied with the solutions provided here, please contact our Customer Service department.

For further customer service information call the tassimo hotline: 400 601 0068 

(China only).

Problem

Cause

Solution

The appliance is not 

working and none of the 

display elements (LEDs) 

are lighting.

The appliance has no 

power supply.

Check to see whether the appliance is con

-

nected to the mains.

The brewing starts, 

however there is no 

beverage dispensed.

The water tank is not 

inserted correctly.

Check that the water tank is correctly inserted.

The water tank was 

removed during the 

brewing stage or there is 

air in the system.

Start the cleaning process with the yellow 

Service T DISC. Please refer here to the section 

â

First Time Use

, Steps I. – IV.

The float in the water 

tank is stuck.

Clean the water tank and free the float.

The brewing will not 

start.

No T DISC inserted.

Check that a T DISC has been inserted.

The appliance does not 

recognise the T DISC bar 

code.

Clean the T DISC reading window with a soft, 

damp cloth.
Smooth out the foil of the T DISC with your 

finger so that the bar code can be read.
Use a new T DISC.

If the problem persists, contact the  TASSIMO 

careline.

The brewing unit is not 

closed properly.

Clean the brewing unit with a soft, damp cloth, 

paying particular attention to the lid area.

The appliance was not 

plugged in when the 

T DISC was inserted.

Insert a new T DISC and check that the 

appliance is plugged into the power supply 

before inserting 

the T DISC.

The brewing unit cannot 

be closed.

The piercing unit and/

or the T DISC support 

have not been correctly 

inserted.

Press the piercing unit into its holder using 

both thumbs and check the position of the 

T DISC support.

The T DISC has not been 

correctly inserted.

Replace the damaged T DISC with a new one. 

Place the T DISC with the printed side facing 

downwards so that the tab is resting in the 

intended slot.

The brewing unit is not 

closed properly.

Clean the brewing unit with a soft, damp cloth, 

paying particular attention to the lid area.

Press the lid down until it audibly clicks into 

place.

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24.01.2017   09:32:42