en
Customer service
24
4
Customer service
Cus
tomer
ser
vi
ce
If you cannot rectify the fault yourself,
Faults and what to do?
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Page 22
Please contact our customer service.
We will always finds a suitable solution
to avoid unnecessary visits by
technicians. Please give customer
service the product number (E-Nr.) and
the production number (FD) of the
appliance.
You can find this information on the
inside of the door and the back of the
appliance.
Rely on the competence of the
manufacturer.
Contact us. You can therefore be sure
that the repair is carried out by trained
service technicians who use genuine
spare parts.
Detergent residue in the
detergent dispenser
■
Detergent is damp or lumpy, clean the detergent dispenser.
■
Use the dosing aid for liquid detergent.
Excessive noise, vibra-
tions and wandering dur-
ing the spin cycle.
■
Is the appliance aligned? Align the appliance
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Page 30
■
Transportation bolts removed? Remove the transportation
bolts
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Page 28
Display panel/indicator
lights do not function
while the appliance is run-
ning.
■
Power failure?
■
Circuit breaker tripped? Reset the circuit breaker /change the fuse.
■
If the fault occurs repeatedly, call the customer service.
Programme duration
changes during the wash
cycle.
■
Not a fault – the unbalanced load detection system adjusts any imbalance
by repeatedly distributing the laundry.
■
Not a fault – the foam detection function is active. Additional rinse cycle.
There are detergent resi-
dues on the laundry.
■
Occasionally phosphate-free detergents contain water-insoluble residues.
■
Select
[
Rinse
or brush the laundry after washing.
Water is running out.
■
Fit/refit the drainage hose correctly.
■
Tighten screw–fitting on the supply hose.
If a fault cannot be rectified (switching the machine on and off) or a repair is required:
■
Set programme selector to
Off
and remove the mains plug from the socket.
■
Turn off the tap and call the customer service.
Faults
Cause/Remedy
Product number
Production number
(1U
)'
