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Customer Service

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Customer Service

Customer Service

If you have any queries on use, are
unable to rectify faults on the appli-
ance yourself or if your appliance
needs to be repaired, contact Cus-
tomer Service.
You can solve many problems your-
self by consulting the information on
eliminating faults in this instruction
manual or on our website. If this is
not the case, contact our Customer
Service.
We will always find an appropriate
solution and try to avoid unnecessary
visits being made by a Customer Ser-
vice technician.
With any warranty claims we will
make sure that your appliance is re-
paired by trained Customer Service
technicians using original spare
parts, including after the manufac-
turer's warranty has expired.
For safety reasons repairs to the ap-
pliance should only be carried out by
trained specialist staff. The warranty
claim becomes void if repairs or in-
terventions have been carried out by
persons not authorised by us for that
purpose or if our appliances have
been fitted with spare, supplementary
or accessory parts that were not
genuine parts and then resulted in a
defect.
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.

Note: 

Under the terms of the manu-

facturer's warranty the use of Cus-
tomer Service is free of charge.

Detailed information on the warranty
period and terms of warranty in your
country is available from our Cus-
tomer Service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.) and the production number (FD)
of your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.

Product number (E-Nr.) and pro-
duction number (FD)

You can find the product number (E-
Nr.) and the production number (FD)
on the appliance's rating plate.
Depending on the model, the rating
plate is located:

¡

On the inside of the door.

¡

On the inside of the maintenance
flap.

¡

On the rear of the appliance.

Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.

Summary of Contents for WAN24217GR

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN24217GR en User manual and installation instructions ...

Page 2: ...0 Preparing the laundry 30 Sorting laundry 31 Degrees of soiling 31 Care symbols on the care labels 31 Detergents and care products 32 Detergent recommendation 32 Detergent dosage 33 Basic operation 33 Switching on the appliance 33 Setting a programme 33 Adjusting the programme set tings 34 Loading laundry 34 Using a measuring aid for liquid detergent 34 Adding detergent and care product 35 Starti...

Page 3: ...46 Malfunctions 47 Noise 50 Problem with results 50 Leakage 51 Odours 52 Emergency release 53 Transportation storage and disposal 53 Removing the appliance 53 Inserting the transit bolts 53 Using the appliance again 54 Disposing of old appliance 54 Customer Service 55 Product number E Nr and pro duction number FD 55 Consumption values 56 Technical specifications 56 ...

Page 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Page 5: ...k Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cro...

Page 6: ...f ted Do not lift the appliance on your own If this appliance is not correctly installed in a washer dryer stack the installed appliance may fall Only stack the dryer on a washing machine using the con nection kit from the dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection...

Page 7: ...pliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when installing and transporting the appliance Safe use Follow these safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways u...

Page 8: ... no longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WA...

Page 9: ...wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solution CAUTION Risk of chemical burns If the detergent drawer is opened detergent and care products may spray out from the appliance Contact with eyes or skin may cause irritation Rinse eyes and or skin thoroughly with clean water if they come into contact with detergents or care products If accidentally swa...

Page 10: ...gress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s original spare parts and ori ginal accessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that cont...

Page 11: ...h as adapters extensions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 100 kPa 1 bar and max 1000 kPa 10 ...

Page 12: ...sumption is most efficient Add Page 33 detergent based on the laundry s degree of soiling For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry At low temperatures the appliance consumes less energy For light to normal soiling lower temperatu...

Page 13: ...where and how best to install your appliance here You will also learn how to connect the ap pliance to the water and power sup ply Unpacking the appliance 1 Remove any packaging and pro tective covers completely from the appliance 2 Check the appliance for visible damage 3 ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and d...

Page 14: ... Washing machine 2 Accompanying documents 3 Water inlet hose 4 Cover caps Requirements for the installation location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely ...

Page 15: ... carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 29 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is required Only install the ap pliance under neath a ...

Page 16: ...the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 1 2 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Page 17: ...s to ensure that you use the appliance safely ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Drainage into a si phon Secure the connec tion point with a 24 40 mm hose clamp Drainage into a wash basin Fix and secure the wa ter outlet hose with an elbow Pag...

Page 18: ...al damage Page 11 sections to ensure that you use the appliance safely 1 Loosen the lock nuts using a WAF 17 wrench by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hol...

Page 19: ... of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 40 2 Door 3 Detergent drawer Page 20 4 Controls Page 20 5 Water outlet hose Page 17 6 Power cord Page 17 7 Transit bolts Page 15 ...

Page 20: ...ge 34 2 Compartment II Detergent for main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 24 2 Programme selector Page 33 3 Displa...

Page 21: ...set and the remaining number of hours is displayed Buttons Page 23 7 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 23 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be cance...

Page 22: ...us Additional rinse cycle is activated Buttons Page 23 Prewash Prewash is activated Buttons Page 23 SpeedPerfect Short wash activated Buttons Page 23 Door Lights up The door is locked and cannot be opened Flashes The door is not closed properly Off The door is unlocked and can be opened Tap No water pressure Error code Fault display Signal Page 46 The water pressure is too low E 60 2B 1 Error Erro...

Page 23: ... started the pro gramme duration is displayed Θερμοκρ Temp 90 C Adjust the temperature in C Στύψιμο Spin 1200 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is de activated The laundry remains in the water used for rinsing 3 δευτ 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the ...

Page 24: ...ξέβγαλμα Στύψιμο Rinse Hold Πρόπλυση Βαμβακερά Cotton Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activate Speed Perfect If Speed Perfect is activated the maximum load capacity is reduced to 4 kg 7 90 1200 Βαμβακερά Εντατικό Cotton Intensive Wash hard wearing items made from cotton linen or blended fabric...

Page 25: ...the optimum wash ing temperature for this programme was saved The washing temperature is activated and can not be changed 7 1200 Συνθετικά Easy Care Wash items made from synthetic or blended fab rics 4 60 1200 Γρήγορο Ανάμεικτα Quick Mix Wash items made from cotton linen or syn thetic or blended fabrics Suitable for lightly soiled laundry 4 60 1200 Μεταξωτά Delicate Silk Wash delicate washable ite...

Page 26: ...inse Rinses and then spins the laundry and then drains the water 1200 Στύψιμο Άντληση Spin Drain Spins and drains the water If you only want to drain the water activate 0 The laundry is not spun 1200 Κουρτίνες Curtains Wash curtains and blinds Programme for washing heavy curtains up to a maximum of 4 kg or light curtains measuring 25 30 m In order to prevent intensive foaming use a de tergent suit...

Page 27: ...ms separately Use a detergent that is suitable for down or del icates Use sparingly Do not use fabric softener Note To prevent excessive foaming remove air from laundry items by rolling them up before you wash them 1 5 60 1200 Πουκάμισα Shirts Wash non iron shirts and blouses made from cotton linen synthetic fibres or blended fabrics Tip In order to avoid creasing in your laundry you can activate ...

Page 28: ...e a detergent that is suitable for sports items Do not use fabric softener Tip Use the Συνθετικά programme to wash heavily soiled laundry 2 40 800 Γρήγορο 15 30 Quick 15 30 Wash items made from cotton synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate...

Page 29: ... with a longer hose 2 20 m 00353925 Elbow Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid detergent 00637516 Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle witho...

Page 30: ... Off to switch off the appliance Basic operation Page 33 Laundry Laundry You can wash all items that the man ufacturer has marked as machine washable on the care label and fab rics made from hand washable wool using your appliance Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the ...

Page 31: ...s separately the first time you wash them Soiling Page 31 Care symbols on the care labels Page 31 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are visible T shirts shirts or blouses are sweat soaked or have been worn...

Page 32: ...op layer or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Detergent recommendation This information helps you to choose the right detergent for your fabrics Detergent Fabrics Programme Temperature Standard detergent with op tical brighte...

Page 33: ...m II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual load Basic operation Basic operat...

Page 34: ...in the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the relevant programme Page 24 Requirement Prepare and sort the laundry Laundry Page 30 1 Open the door 2 Ensure that the drum is empty 3 Separate the laundry and place it in the drum 4 Note Ensure that there is no laun dry trapped ...

Page 35: ...ναρξη Προσθήκη ρούχων a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End Adjusting the Ready in time before the programme starts You can readjust the selected Ready in time before the programme starts 1 Press Έ...

Page 36: ...al damage Page 11 sections to ensure that you use the appliance safely 1 Press Έναρξη Προσθήκη ρούχων 2 Open the door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Ξέβγαλμα programme If the water level is high Start the Στύψιμο or Άντληση pro gramme 3 Remove the laundry Resuming the programme when the programm...

Page 37: ...k Press and hold the two 3 δευτ buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off Deactivating the childproof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 δευτ buttons for approx 3 seconds So that the programme currently runni...

Page 38: ... your appliance Basic setting Programme pos ition Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Changing the basic settings 1 Set the programme selector to po sition 1 ...

Page 39: ...cloth The appliance parts remain clean and hy gienic Remove all detergent residue spray residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and l...

Page 40: ...scaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Pa...

Page 41: ...holder 8 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder ...

Page 42: ...tical position 5 Insert the maintenance flap and lock it into place 1 1 2 6 Close the maintenance flap Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Άντληση pro gramme after you have emptied the drain pump 1 Turn on the tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Start the Άντ...

Page 43: ...water inlet hose 1 Turn off the tap 2 Set a programme except for Ξέβγαλμα Στύψιμο or Άντληση 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you us...

Page 44: ...age 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 43 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks ...

Page 45: ...Cleaning and servicing en 45 2 1 ...

Page 46: ...shes Energy saving mode is act ive Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 40 The water outlet hose is con nected too h...

Page 47: ...me flashes Door is not closed 1 Close the door 2 Press Έναρξη Προσθήκη ρούχων to start the programme All other error codes Malfunction Call the after sales service Customer Service Page 55 Malfunctions Fault Cause troubleshooting The appliance is not work ing The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker is faulty Check the circuit...

Page 48: ...ancelling the programme Page 36 Water level is too high Start the Άντληση programme Power failure Open the door using the emergency release Emergency release Page 53 The water is not draining Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or ...

Page 49: ...ay change the pro gramme duration Not a fault no action required The unbalanced load detec tion system eliminates an im balance by repeatedly redis tributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system ...

Page 50: ...r pres sure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rattling in the drain pump Foreign bodies have got into the drain pump Clea...

Page 51: ...ute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Στύψιμο programme Detergent residue on the damp washing Detergents may contain wa ter insoluble substances that deposit on the laundry Start the Ξέβγαλμα programme Detergent residue on the dry laundry Detergents may cont...

Page 52: ...hooting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 39 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Page 53: ...disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 43 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump Page 4...

Page 54: ...the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power...

Page 55: ...or accessory parts that were not genuine parts and then resulted in a defect Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus...

Page 56: ... 58 Βαμβακερά 40 C Πρόπλυση 7 0 3 29 1 070 80 0 44 1200 58 Συνθετικά 40 C 4 0 2 29 0 770 63 0 43 1200 30 Γρήγορο Ανάμεικτα 40 C 4 0 1 00 0 620 44 0 41 1200 60 Μάλλινα 30 C 2 0 0 41 0 220 40 0 22 800 25 1 Due to the influence of water pressure hardness and inlet temperature ambient temperature type amount and soiling of laundry detergent used fluctuations in the power supply and the se lected addit...

Page 57: ...n the appliance specifications More information about your model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product...

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Page 60: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001507262 9001507262 ...

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